Allison King

• Enhance inventory accuracy by conducting regular audits and implementing efficient tracking systems.
• Grew weekly auctions from 100 units to over 700 with a 95% sell-thru-rate. Increased GPPU from $750 to $1500
• Consistently review vehicle listing information, market pricing evaluation and targeted email campaigns
• Developed and maintained comprehensive reporting tools to provide management with relevant data on inventory performance, trends, and areas for improvement.

· Responsible for managing the Vehicle Inspection Process to determine the extent of necessary Vehicle repairs

· Involved in day to day review of customer complaints and Vehicle Condition Mechanic reports

· Ensured all prospective customers were familiar with the Company Auction Policy and the Complaint and Arbitration process and was the key facilitator for the full resolution/negotiation process between the two parties involved

· Mediate disputes and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually acceptable solution and in an effort to keep vehicles sold

· Review customer claims to verify that they meet National Auto Auction Association arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations

· Responsible for the assessment, documentation and preparation of a full appraisal report, including online and physical evaluations, for approximately 30 customers daily

· Responsible for authorizing final purchasing decisions based on reviewing full vehicle analysis and evaluation report

· Led the team with the highest customer conversion rate (35%) and lowest 'comeback/kick' rate (2%) while maintaining an avg profit of $2,700 per unit

· Key involvement with forecasting, planning and inventory management with consideration to selection, pricing, promoting sales and margin

· Regular interaction with the team to mentor, guide and provide, knowledge and expertise to Junior level team members