Margaretann McLaughlin
Mount Gilead,OH
Summary
Dedicated individual with over 20 years combined experience in financial services, customer service, management, administration, and training. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
1
1
Certification
Work History
E-Commerce Manager
Kroger
Delaware, OH
12.2025 - Current
- Implemented training programs for staff on e-commerce best practices and tools.
- Supervised a team of e-commerce specialists, providing guidance and performance feedback to foster professional development.
- Managed customer service team to address inquiries and issues promptly, maintaining high levels of customer satisfaction.
- Updated inventory management system to automate restocking alerts, minimizing stockouts and lost sales.
- Built relationships with customers and community to establish long-term business growth.
Assistant Department Leader
Kroger Corporation
01.2023 - Current
- Kroger Store #847 - Maxtown
- As a Front End Lead, I am responsible for leading my team for the best PRIME TIME WAIT TIME - efficiently moving customers through check out. I encourage and support the cashiers and baggers to meet Perfect Shops, meet bagging protocols. I am the main contact when the department head is unavailable. I train, order supplies keep up with Fresh Starts (computer training), answer questions and handle scheduling issues and needs. I open and close the front end, handle money, refunds, discrepancies and help in any department as needed.
General Merchandise Manager
Kroger Corporation
01.2020 - Current
- Kroger store #879 - Worthington Park
- Work with stock, ordering, merchandise displays and continual support for store, team and retail dynamics with constant changes, order tracking, stock supplies, backstock, shortages and overages pricing, organizing and ensuring of product lifeline, leading a team to support store, communicate thoroughly with upper management, training and helping customers and fellow team members, various tasks as needed
Lead Floral Clerk
Kroger Corporation
01.2020 - Current
- Kroger Store #839- Polaris Parkway
- Floral area lead, displays, arrangements
Cashier
Kroger Corporation
01.2019 - Current
- Kroger Store #839- Polaris Parkway
- Pick up, cashier and liquor store coverage, supported the various areas as needed.
Enrollment And Billing Specialist
Anthem Inc - Elevance Health
Columbus, Ohio
01.2021 - 01.2022
- Review email inquiries to resolve challenges, work with various level of management, work with customers to resolve billing issues and enrollment questions, remote environment
Business support Senior Specialist 1
JP MORGAN CHASE
01.2018 - 01.2020
- Ensure compliance to least privileged access concepts are adhered to through access request reviews to ensure end users have appropriate access levels to perform necessary job functions:
- Tracking of mail and packages due to the frequent nature of sensitive information from customers
- Central point for affidavit review, that allows for all affidavits to be dispatched to appropriate areas for further processing
- Monthly desk policy compliance audit to make sure policies and procedures are being followed as it pertains to information security regulations and best practices
- Cross trained in other areas to assist with administrative coverage
- Assist in creating process changes to be more efficient while still maintaining regulatory compliance
- Affidavit and legal document handling
Senior Specialist 1 - Fraud Investigations
JP MORGAN CHASE
Columbus, Oh
01.2017 - 01.2018
- Provided research and analysis for account discrepancies and fraud against account
- Researched and analyzed claims submitted by/for customers regarding check fraud claims
- Collaborate with internal departments on customer claims status to ensure delivery of exceptional customer service through timely accurate communication
- Utilized internal policies / procedures and reviewed federal laws to apply decisions on claims against accounts with accuracy and timeliness to ensure customer satisfaction
- Key team member that was established to help with analysis duplicate claims, provided, and implement proposed solution that resulted in no backlog for the claims team
Fraud Analyst
JP MORGAN CHASE
Columbus, Oh
01.2015 - 01.2017
- Inspected accounts for any inconsistencies or discrepancies in claims filed
- Assisted customers with discrepancies on account and fraud against account through client communications and utilizing internal tools to bring the case to resolution
- Answer and assist clients with question or concerns they may have related to their case
- Partnered with staff members and clients to identify and provide possible solutions to problems that were discovered
- Guided clients on account security best practices for not only their accounts with Chase but all accounts escalated issues that needed to be reviewed, resubmitted, or changed
Department Manager
Wal-Mart
Lewis Center, OH
01.2013 - 01.2015
- Utilized both a need based and consultative approach for providing options to customers that ultimately led to purchases
- Trained and coached team members on job duties and performance expectations
- Escalation point for staff members and clients to aid in problem resolution
- Conduct daily inventory preparation and maintain stock, as needed
- Recognized for excellent communication, time management, and detail-oriented skills
Mortgage Banking Financial Assistant
JP MORGAN CHASE
Columbus/Westerville, OH
01.2008 - 01.2013
- Consulted with potential clients on their needs to propose the best product fit for their situation
- Maintained knowledge of bank and mortgage banking products and services that
- Customer concerns were received and resolved through professional communication
- Conducted a 100% phone-based communication with clients
- Mortgage Banking Financial Assistant (2011-2013)
Personal and Business Card Financial Advisor
01.2008 - 01.2011
- Provided customer support via phone with an emphasis on excellent client service
- Succeeded in adapting to the rapidly changing environment of the banking environment
- Adhered to all regulatory and compliance requirements
Administrative Assistant
01.1997 - 01.1998
- Facilitated daily office activities of the C level managers
- Processed payments for the departmental items: travel, credit cards, professional affiliations, et al.
- Coordinated various events including meetings and travel arrangements.
- Active team member in Y2K readiness planning and preparation
- Facilitated employee transfers to Chicago as a result of the merger process
- Previously Bank One from 1997 – 1998
Customer Care Operator
01.1996 - 01.1997
- Trained all new staff on the functions of the phone system.
- Participated in training calibration sessions with the management team to ensure the training program met the business needs
- Maintained and updated the employee directory for the company
- Provided customer support for questions regarding checking and savings accounts.
- Previously Bank One from 1996 – 1997
Education
Event Planning Technical Diploma -
Knox Community Career Center
Mount Vernon, OHAssociate of Science - Logistics And Supply Chain Management
Marion Technical College
Marion, OH06-2028
Skills
- Training development and facilitation
- Banking Regulations and Compliance
- Critical Thinking
- Regulatory Knowledge
- Team Management
- Relationship Building
- Problem Solving
- Customer Service
- Project Management
Certification
- Real Estate Certification, 2012, Hondras College at Franklin University, Columbus, OH
- Project Management Certification, 2011, Delaware Area Career Center, Columbus, OH
Timeline
E-Commerce Manager
Kroger
12.2025 - Current
Assistant Department Leader
Kroger Corporation
01.2023 - Current
Enrollment And Billing Specialist
Anthem Inc - Elevance Health
01.2021 - 01.2022
General Merchandise Manager
Kroger Corporation
01.2020 - Current
Lead Floral Clerk
Kroger Corporation
01.2020 - Current
Cashier
Kroger Corporation
01.2019 - Current
Business support Senior Specialist 1
JP MORGAN CHASE
01.2018 - 01.2020
Senior Specialist 1 - Fraud Investigations
JP MORGAN CHASE
01.2017 - 01.2018
Fraud Analyst
JP MORGAN CHASE
01.2015 - 01.2017
Department Manager
Wal-Mart
01.2013 - 01.2015
Mortgage Banking Financial Assistant
JP MORGAN CHASE
01.2008 - 01.2013
Personal and Business Card Financial Advisor
01.2008 - 01.2011
Administrative Assistant
01.1997 - 01.1998
Customer Care Operator
01.1996 - 01.1997
Event Planning Technical Diploma -
Knox Community Career Center
Associate of Science - Logistics And Supply Chain Management
Marion Technical College