Margaret C. Gordon

• Serve as a liaison between patients, providers, and community resources to ensure optimal service delivery throughout the continuum of care.
• Collaborate with interdisciplinary teams to optimize resource utilization, reducing costs while maintaining high-quality care standards.
• Built strong relationships with patients and families for optimized care satisfaction.
• Over see and provide case management on an average of 1300 hours a week of nursing and caregiving services.
• Orient new hires on policies and procedures, provide skills lab training on equipment such as hoyer lifts.
• Perform start of care assessments, including consent forms, head to toe assessments and home safety assessments.
• Create detailed care plans based on client need for services.
• Conduct regular audits of clinical processes, identifying areas for improvement and driving continuous quality improvements.

• Built rapport with patients and family members to deliver exceptional care.
• Perform daily patient assessments, reporting changes to DON.
• Administer medications orally and via G tube/Peg tube. Perform breathing treatment and CPT. Monitor for side effects and efficacy of medications/treatment.
• Document daily nursing progress notes and medication administration records.
• Managed Peg tubes, G and G/J tubes, feeding pumps.
• Cared for patients' wounds and changed dressings.
• Monitored for seizure activity, administer emergency medications either rectal or nasal as prescribed.
• Performed suctioning via nasal, oral and trach.
• Perform straight and sterile catheterization and record output.
• Access port-a-cath, administer infusion, monitoring for s/s of reaction.
• Access central line

Charge Nurse October 2022-July 2024

• Create/review plan of care for new patients/recertification.
• Request medial records following HIPPA guidelines.
• Oversee five classrooms and delegate tasks to appropriate staff member.
• Conduct quarterly chart audits.
• Update patient charts with data such as medications to keep records current and support accurate treatments.

Director of Nursing July 2024- September 2024

• Collaborated with staff, management, and external groups to coordinate patient care.
• Worked closely with administration to develop and implement best practices to improve patient outcomes.
• Monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
• Participated in management team meetings to discuss patient status, census changes, and parent complaints or concerns.
• Oversaw and approved recruitment, hiring and orientation of new nursing staff.
• Built and maintained relationships with parent and family to ensure open lines of communication and satisfaction.
• Increased census by marketing, and processing referrals in a timely manner.
• Created staff schedules.

• Provide exceptional client service.
• Schedule appointments.
• Collect payments.
• Fill prescriptions.
• Answer high volume of phone calls.
• Discharge patients from surgery and hospitalization, reviewing medication and home care instructions with pet owners.

Promotion to Front Desk Supervisor, May 2019

• Created staff schedule
• Managed front desk maintenance of client records.
• Coordinate surgery and internal medicine procedures.
• Created and presented monthly meetings.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
• Performed billing and collections.
• Resolved issues through active listening and open-ended questioning.
• Delegated tasks to administrative support staff to organize and improve office efficiency.

• Cared for wounds, provided treatments and administered medications.
• Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Obtained patient vital signs and input/output measurements from inpatients.
• Delivered updates in patient status to charge nurse, recording changes in medical records.