Margaret L. Dely
Human Services
Muncie,IN
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Production Worker
Tyson Foods
03.2023 - Current
- Trained and mentored new employees
- Documented production data and output to enable tracking history and maintain accurate records.
- Followed safety procedures and guidelines to maintain safe working environments
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Played a critical role in maintaining overall production timelines by consistently meeting or exceeding performance targets and expectations.
Correctional Officer
Geo Group
11.2020 - 02.2023
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Responded to emergency situations and de-escalated hostile confrontations.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Behavioral Clinician
Meridian Health Services
07.2016 - 08.2020
- Managed caseloads efficiently by prioritizing tasks according to each client's needs while adhering to strict deadlines.
- Monitor patient care through assessments, evaluations and/or patient records. Advocate for resources and removal of barriers.
- Maintain ongoing dialog with supervisor and other health providers to ensure effective implementation of health plan.
- Provided comprehensive case management services, created treatment plans, and connected clients to appropriate resources.
- Collaborated with multidisciplinary teams for comprehensive client care and improved overall wellbeing.
- Supported productivity increase and business growth through new hire training and mentoring.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Case Manager
A Better
07.2016 - 12.2017
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- De-escalated stressful situations through individual and family crisis interventions.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Independent Living Educator
Youth Opportunity Center
07.2013 - 07.2016
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development
- Documented client progress and activities in accordance with agency policies and procedures.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Documented client progress and activities in accordance with agency policies and procedures.
Call Center Representative/ Manager
Manpower
01.2010 - 01.2014
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Tracked attendance and evaluated progress for assigned trainees.
Manager
St. Johns Dairy Dream
01.2005 - 01.2010
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed employees successfully in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Optimized employee retention rates by establishing a supportive learning environment that encouraged growth, development, and achievement of personal goals.
- Assisted in inventory management, reducing waste and optimizing product usage.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Associates of Science - Human Service
Ivy Tech
Muncie, IN 01.2010 - 05.2015
Skills
Computer Software Knowledge
Conflict Resolution
Writing proficiency
Presentation Skills
Organizational skills
Time Management
Emotional Intelligence
Communication Skills
Adaptability
Leadership Skills
Timeline
Production Worker
Tyson Foods
03.2023 - Current
Correctional Officer
Geo Group
11.2020 - 02.2023
Behavioral Clinician
Meridian Health Services
07.2016 - 08.2020
Case Manager
A Better
07.2016 - 12.2017
Independent Living Educator
Youth Opportunity Center
07.2013 - 07.2016
Call Center Representative/ Manager
Manpower
01.2010 - 01.2014
Associates of Science - Human Service
Ivy Tech
01.2010 - 05.2015
Manager
St. Johns Dairy Dream
01.2005 - 01.2010