Summary
Overview
Work History
Education
Skills
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Margaret M Earle

Margaret M Earle

Greenville,SC

Summary

Organized Patient Access Manager demonstrating superior organizational and task prioritization talents. An effective employee with exceptional knowledge of budgeting, recordkeeping and business processes. Ready to join a new organization and assist with inpatient registration duties. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Patient Access Manager providing face-to-face financial counseling to both insured and uninsured individuals. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in South Carolina. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Confident Patient Access Manager promoting effective communication, relationship building and time management skills. Offering 20 years of expertise in patient support roles. Driven and talented leader with aptitude for teamwork.

Overview

23
23
years of professional experience

Work History

Patient Access Manager

AnMed Health
Greenville, SC
08.2021 - Current
  • Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Researched and implemented new Medicaid plans, which helped to reduce number of denials by 95%.
  • Educated all registration staff personnel regarding updates and changes to job positions.
  • Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Financial Counselor Coordinator

Spartanburg Regional Mary Black Hospital
Greenville, SC
04.2009 - 07.2021
  • Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
  • Identified healthcare resources and programs for patients unable to meet financial obligations.
  • Taught small group classes on personal financial management as part of community outreach.
  • Established network of related specialists for debt consolidation, real estate, mortgage and banking.
  • Conducted interviews with patients and family members and answered questions regarding insurance benefits.
  • Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
  • Helped clients identify and set short- and long-term financial and life goals and devise plans to reach those goals.
  • Assisted clients to recover from identity theft and resulting fraud consequences.
  • Documented details regarding contact with patients, providers and other individuals in system.
  • Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
  • Facilitated new client onboarding process and investment account setup.
  • 'Managed over 50 customer calls per day Increased sales by 10%".

Patient Financial Services Representative

St. Francis Hospital
Greenville , SC
09.2006 - 08.2009
  • Generated and distributed monthly customer statements.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Entered client details and notes into system for interdepartmental access and review.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Used EPIC EMR to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Resolved billing inquiries and disputes in timely fashion.
  • Built and maintained positive working relationships with patients and staff.
  • Investigated insurance claims denials and appeals.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Handled customer service inquiries in person, via telephone and through email.
  • Managed over 20 customer calls per day Increased sales by 10%.

Patient Access QA Coordinator

Interim HealthCare
Easley , SC
01.2001 - 09.2006
  • Entered data, generated reports, and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Gathered and organized materials to support operations.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Developed and implemented strategies to increase client retention.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Attended monthly sales meetings and quarterly revenue trainings.
  • Trained, mentored and motivated staff to instill desire for superior performance.
  • Generated pipeline to close revenue and attain quota.
  • Fixed identified issues to increase productivity and boost workflows.
  • Participated in requirements and used case reviews.
  • Determined server operating limits with weekly load tests.
  • Healthcare setting QA regulations and guidelines protocol.
  • Managed over 150 customer calls per day Increased sales by 50%

Education

Ph.D. - Doctor Of Philosophy In Holistic Natural Medicine

University Of Natural Health
Indianapolis, IN
11.2025

Master of Science - Physician Assistant

South College
Knoxville, TN
01.2022

MBA - Business Administration

Cornell University
Ithaca, NY
06.2010

Bachelor of Science - Biology

Virginia College - Birmingham
Birmingham, AL
03.2004

High School Diploma -

Fuller Normal School
Greenville, SC
05.1998

Skills

  • Electronic Key Management Systems
  • Claim Verifications
  • Patient Health Information Access
  • Inpatient Registration
  • Business Operations
  • Customer Satisfaction
  • Math Skills and Analytics
  • Attendance Documentation
  • Training Junior Team Members
  • Clinical Staff Management
  • Clinical Quality Program Standards
  • Utilization Management
  • Change Management Process
  • Budget Administration
  • Timely Project Completion
  • Project Management
  • Project Deadlines
  • Purchasing and Procurement
  • Continuous Improvement Projects
  • Standardized Methodologies
  • Systems Installation, Configuration and Upgrading EPIC
  • Project Scope Analysis
  • EPIC EMR
  • Epic Software
  • Technical Presentations
  • Project Implementation
  • Equipment Maintenance
  • Maintenance Requests
  • Online Training
  • Diagnostic Tools
  • Team Support
  • Develop Training Programs
  • Employee Surveying
  • Escalated Calls Management
  • Collaborative Leadership
  • Client Needs Assessment
  • Customer Service
  • Curriculum Design
  • User Experience
  • Knowledge Base
  • Medicare and Medicaid Eligibility
  • Certified Medicare Assister
  • Medical Consultation
  • Application Reviews
  • Explaining Benefits
  • Eligibility Determinations
  • Application Processing
  • Gathering Referrals
  • Medicare Compliance
  • Government Agency Guidelines
  • Rehabilitation Plans
  • RFP Responses
  • Office Operations
  • Patient Information
  • Intervention Strategies
  • Vendor Contracts
  • HIPAA Guidelines
  • Home Health Care
  • Patient Interaction
  • Team Meetings
  • Electronic Medical Record (EMR) Systems
  • Scheduling Appointments
  • Charting and Clinical Documentation
  • Computerized Maintenance Management Systems
  • Troubleshooting Network Issues
  • Resolve Technical Problems
  • Customer Communication and Empathy
  • Access Management Software
  • Creative Issue Resolution
  • Computer System Diagnostics Software
  • Collaborative Team Player
  • Emergency Service Coordination
  • Software Release and Rollout
  • Analytical and Methodical
  • Auditing Service Requests
  • Training Material Development
  • Issue and Resolution Tracking
  • Service Desk Team Management
  • Inventory Procedure Documentation
  • Microsoft Windows and Office
  • Tracking and Documentation
  • Medication Understanding
  • Claims Reviewing
  • Invoice Statements
  • Good Telephone Etiquette
  • Self-Motivated
  • PPE Compliance
  • EPIC Trainer Radiant ADT Prelude Cadence 10 Yrs
  • EPIC 5 Hospital Support Go-Lives SC, NC, Boston, NY,Texas
  • Cerner Trainer 8 Yrs
  • Healthcare Business Consultant 10 Yrs
  • Healthcare Business Sales 10 Yrs
  • Medicaid Eligibility Consultant 14 Yrs
  • Medicare Eligibility Consultant 14 Yrs
  • Hospital Inpatient & Outpatient Coding 10 Yrs
  • Oncology Coding 5 Yrs
  • Certified Coder CPC RHIA 14 Yrs
  • Certified Medical Assistant 10 Yrs
  • ICD -10
  • AS400
  • TEMPUS
  • ELATION
  • GE Centricity
  • Inpatient registration
  • Program development participation
  • Recordkeeping
  • Patient data privacy
  • Effective written and verbal communication
  • Drug utilization review
  • Hiring and recruitment
  • Profit improvements
  • Accreditation coordination
  • Drug inventory management
  • Occupancy strategies
  • Therapy programs
  • Wellness services
  • Relationship building and retention
  • Patient education and counseling
  • Inventory and restocking
  • Immunizations
  • Project oversight

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I think that only daring speculation can lead us further and not accumulation of facts.
Albert Einstein

Timeline

Patient Access Manager

AnMed Health
08.2021 - Current

Financial Counselor Coordinator

Spartanburg Regional Mary Black Hospital
04.2009 - 07.2021

Patient Financial Services Representative

St. Francis Hospital
09.2006 - 08.2009

Patient Access QA Coordinator

Interim HealthCare
01.2001 - 09.2006

Ph.D. - Doctor Of Philosophy In Holistic Natural Medicine

University Of Natural Health

Master of Science - Physician Assistant

South College

MBA - Business Administration

Cornell University

Bachelor of Science - Biology

Virginia College - Birmingham

High School Diploma -

Fuller Normal School
Margaret M Earle