Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Margaret "Maggie" Norris

Mayer,AZ

Summary

Dynamic professional with a proven track record in cross-functional coordination and client retention strategies, honed across roles from EVS Service Specialist at YRMC/Dignity Health to Front Desk Receptionist-Accounts Receivable. Excelled in boosting customer satisfaction and streamlining account updating processes. Skilled in complaint resolution, showcasing a blend of hard and soft skills to enhance operational efficiency and client trust.

Overview

20
20
years of professional experience
1
1
Certification

Work History

EVS Service Specialist

YRMC/Dignity Health
Prescott Valley, Arizona
04.2017 - 12.2024
  • Daily Cleaning of patient rooms, Common areas, Break rooms and Disinfecting Operating Rooms. Always having a professional attitude with patients and family members. Completely Disinfecting the OR's between Surgeries. And, other duties as requested. Participated in team meetings regularly. Always responded to customer concerns and requests in a swift manner.

Customer Service Cashier

Lowe's Home Improvement Center Az
Prescott, Arizona
06.2014 - 03.2017
  • Resolved customer complaints in a professional manner.
  • Built and maintained productive relationships with employees.
  • Welcomed customers, offering assistance to help find store items.
  • Assisted customers with locating merchandise within the store.
  • Answered phone calls to assist customers with questions and orders.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed credit card transactions accurately and efficiently.
  • Answered customers' questions and provided information on store procedures or policies.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained work area and kept cash drawer organized.
  • Scanned items and checked pricing on cash register for accuracy.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Private Certified Caregiver

Self Employed Services
Prescott Valley, Arizona
05.2010 - 05.2013
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Drove clients to doctors' appointments and social outings.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Provided assistance with mobility such as transferring from bed to wheelchair or using walkers and canes.
  • Collaborated closely with other healthcare professionals in order to provide comprehensive care for patients.
  • Recorded client status progress and challenges in logbooks and reports.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Developed individualized care plans for each patient based on their unique needs.
  • Tracked and reported clients' progress based on observations and conversations.
  • Monitored patient vital signs including temperature, pulse rate and blood pressure.

Front Desk Receptionist-Accounts Receivable

Good-Samaritan Society
Prescott Valley, Arizona
03.2005 - 04.2009
  • Input customer data into reservation systems and updated to reflect room changes.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Provided administrative support including photocopying, faxing, and filing.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Handled incoming and outgoing mail and packages.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Performed basic bookkeeping tasks and issued invoices as needed.
  • Maintained a clean and organized reception area to uphold company image.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Education

High School Diploma -

Cortez High
Phoenix, AZ
05-1982

Skills

  • Cross-functional coordination
  • Client retention strategies
  • Account updating
  • Scheduling
  • Complaint resolution
  • Customer satisfaction measurement

Certification

  • State Certified Caregiver in Both Colorado and Arizona
  • !st Aid & CPR

Timeline

EVS Service Specialist

YRMC/Dignity Health
04.2017 - 12.2024

Customer Service Cashier

Lowe's Home Improvement Center Az
06.2014 - 03.2017

Private Certified Caregiver

Self Employed Services
05.2010 - 05.2013

Front Desk Receptionist-Accounts Receivable

Good-Samaritan Society
03.2005 - 04.2009

High School Diploma -

Cortez High

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Margaret "Maggie" Norris