Hi, I’m
Margaret (Maggie) Tracy
Hudson
Summary
Experienced Bar and Restaurant Manager with a proven track record in operations management, customer service, and staff training. Skilled in inventory management, budgeting, and enhancing customer satisfaction to drive revenue growth. Seeking a new opportunity to utilize expertise and contribute to company success.
Overview
16
years of professional experience
1
Certificate
Work History
Sams Beach BarHudson
Bar and Restaurant Manager
03.2025 - Current
Job overview
- Managed daily operations to ensure seamless restaurant and bar service.
- Trained and mentored staff on customer service best practices.
- Maintained accurate financial records, including cash receipts and credit card transactions.
- Ensured compliance with health department regulations for safety standards.
- Resolved customer complaints professionally to enhance satisfaction.
- Reviewed monthly financial statements to monitor budget allocations effectively.
- Recruited, hired, trained, and supervised over 30 employees to maintain staff quality.
- Prepared employee schedules to ensure optimal staffing during peak periods.
Outback SteakhouseTampa
Key Manager
10.2015 - 05.2024
Job overview
- • Employee Development: Developed training programs, conducted performance evaluations, and provided constructive feedback to enhance employee performance and skills.
• Customer Service: Addressed customer concerns, trained staff on handling difficult situations, and cultivated client relationships through dedicated assistance and issue resolution.
• Operations Management: Implemented quality control measures, managed staff schedules, and ensured smooth operations during peak hours.
Chili's Bar And Grill
Training Program Coordinator/ Bartender- Waitress
07.2009 - 10.2015
Job overview
- Analyzed assessments, compiled reports and provided informed feedback.
- Created instructional materials for best practices.
- Identified skill gaps among employees through regular assessments and collaborated with management to create customized solutions promoting individual growth.
- Designed and implemented training program.
- Worked with central management to identify, plan, align, and address training needs.
Education
Sickles High SchoolTampa, FL
High School Diploma
Skills
Essential Skills: Customer service, cash handling, POS terminal operation, and food safety compliance
Management Skills: Store organization, inventory management, staff management, and shift management
Business Skills: Sales leadership, marketing strategy, financial management, and quality control
Restaurant Management Expertise: Kitchen oversight, staff scheduling, labor and food cost control, operations management, and supply chain management
Customer Service Excellence: Customer engagement, complaint resolution, reservation handling, and customer loyalty
Food and Beverage Knowledge: Culinary arts education, menu planning, wine pairing expertise, and beverage making
Certification
- ServSafe certified
Timeline
Bar and Restaurant Manager
Sams Beach Bar
03.2025 - Current
Key Manager
Outback Steakhouse
10.2015 - 05.2024
Training Program Coordinator/ Bartender- Waitress
Chili's Bar And Grill
07.2009 - 10.2015
Sickles High School
High School Diploma
References
References available upon request.
Similar Profiles
GEORGE DOTYGEORGE DOTY
General Manager at Sams Beach BarGeneral Manager at Sams Beach Bar
Heather KlingeHeather Klinge
Lead Server / Manager at Sams Beach BarLead Server / Manager at Sams Beach Bar
Laylá FrayLaylá Fray
General Manger at Bar Beach Tropical & Bar Beach GrillGeneral Manger at Bar Beach Tropical & Bar Beach Grill
Laura PereiraLaura Pereira
Bartender/Waitress at Jake N JoesBartender/Waitress at Jake N Joes
Nicholas BENSCHOPNicholas BENSCHOP
Warehouse Worker at AmazonWarehouse Worker at Amazon