Margaret (Marcy) Muranko
Baltimore,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Post Closing Admisinstrator
Trius Lending Partners
06.2021 - 09.2024
- Conducted thorough audits of closed loans to identify areas for improvement or potential risks.
- Balanced workload effectively amidst tight deadlines without compromising quality service delivery standards.
- Assisted in development of department policies and procedures to enhance efficiency in post-closing operations.
- Streamlined post-closing processes by implementing efficient document management and tracking systems.
- Conducted large volume of data entry for loan servicing department.
- Prepared and reviewed payoff statements and verification of mortgages.
Administrative Assistant
Simply Title, LLC
09.2020 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Real Estate Transaction Coordinator
GQ Home Team- RE/MAX First Choice
11.2016 - 09.2020
- Organized and maintained transaction files in compliance with company policies and industry regulations, ensuring easy access to all relevant documents.
- Collaborated with escrow officers, title companies, inspectors, appraisers, attorneys, and other professionals to address any issues or discrepancies that arose during transactions.
- Schedule and follow up with inspections and repairs for contract purposes.
- Track important dates and contingencies to assist in all transactions.
- Reduced errors in contract preparation with meticulous attention to detail.
Office Manager
American Home Services, Inc
04.2015 - 11.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinator daily scheduling of work orders for large apartment complex.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
Education
High School Diploma -
Patapsco High School Center For The Arts
Baltimore, MD05.1987
Skills
- Mortgage industry knowledge
- Data entry proficiency
- Microsoft Office
- CRM Software
- Time Management
- Document Review
- File Management
- Loan Processing
- Post-closing audits
- Customer service and assistance
Certification
- Licensed Real Estate Agent - Active license
- Notary Public - State of Maryland (expires 9/15/26)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Post Closing Admisinstrator
Trius Lending Partners
06.2021 - 09.2024
Administrative Assistant
Simply Title, LLC
09.2020 - 06.2021
Real Estate Transaction Coordinator
GQ Home Team- RE/MAX First Choice
11.2016 - 09.2020
Office Manager
American Home Services, Inc
04.2015 - 11.2016
- Licensed Real Estate Agent - Active license
- Notary Public - State of Maryland (expires 9/15/26)
High School Diploma -
Patapsco High School Center For The Arts
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