Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Additional Note
TSA Known Travelers Number
Generic

Margaret "Marge" Gray

Sparta

Summary

Dedicated Veteran Services Officer and professional service expert with a proven track record of delivering exceptional customer support and cultivating positive client relationships. Expertise in problem-solving, process improvement, and ensuring compliance with policies and regulations enhances operational efficiency. A strong commitment to teamwork and results-oriented strategies, combined with a flexible approach to adapting to evolving needs, drives success in dynamic environments. Recognized for reliability and dependability, complemented by outstanding communication and organizational skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Veteran Service Officer (VSO)

Alleghany County, NC
01.2021 - 08.2025

Supervisor: Alleghany County Managers:

  • 01/2021-12/2024 Michael Carter 276.247.0065
  • 01/2025-08/2025 William Shepley 336.372.4179

Veteran Service Officers are trained and accredited by the Veterans Administration (VA) or other recognized organizations, such as Veterans of Foreign Wars (VFW) or American Legion. VSOs provide assistance to Veterans and/or their families by educating, advising, answering questions for individuals, families, and groups/organizations on what benefits for Veterans and their families may be available from federal, state and local resources. VSOs assist with obtaining records and other information as necessary for filing claims for benefits. This includes, but not limited to, applying for federal, state and local benefits (as applicable) and providing information on resources related to the following:

  • Compensation and Pension Benefits
  • Health Care Benefits
  • Education and Training Benefits
  • Employment
  • Burial and Survival Benefits
  • Housing and/or Transportation
  • Obtaining Military Records

Disaster Program Specialist (DPS) and Manager (DPM)

American Red Cross
10.2012 - 07.2015
  • Disaster Services Volunteer 05/07-10/12
  • Services to the Armed Forces 01/10-09/11
  • Health and Safety Services 06/2009-Present

Certified Health and Safety Instructor

American Heart Association
11.2018 - Current
  • Barbara Brant bbrant@lkncprprofessionals.com 704.562.1061

Education

Bachelors of Art - Disaster and Emergency Management

American Military University
Charles Town, WV
06.2017

High School Diploma - undefined

Randolph Central Schools
Randolph, NY
06.1987

Skills

  • Budgeting, financial planning and reporting
  • Reporting and documentation
  • Experienced with data entry applications
  • Client record management, medical records management and medical data acquisition
  • Clear and concise communication
  • Experienced in VetraSpec, VBMS, and Microsoft Office applications
  • Effective interviewing techniques, engaged listener and able to build rapport with clients
  • Volunteer and staff management as well as resource and vendor management
  • Team oversight including training coordination
  • Community service programs
  • Experienced Program Management and Emergency Management
  • Certified Emergency medical technician (EMT), CPR/AED and standard first aid instructor

Accomplishments

    Accredited with the following organizations:

  • National Association of Accredited County Veteran Services Officer (NACVSO)
  • North Carolina Department of Military Veterans Affairs (NCDMV)
  • The Veterans of Foreign Wars (VFW)
  • The American Legion
  • Disabled American Veterans (DAV)

    • VA Accreditation number is 51209 and PIV Card (2.4 version) expirers 03/2029.

Certification

  • NCDL Real ID #21647179 Expires: 02/24/2032
  • NC Emergency Medical Technician #P520549 Expires: 09/30/2027
  • I have completed numerous American Red Cross, FEMA, fire-fighting, and Rescue Technician courses/classes, many of which I have obtained certifications and/or have become a certified instructor for. For a complete list of training/certification transcripts and/or certificates of completion available upon request.

Timeline

Veteran Service Officer (VSO)

Alleghany County, NC
01.2021 - 08.2025

Certified Health and Safety Instructor

American Heart Association
11.2018 - Current

Disaster Program Specialist (DPS) and Manager (DPM)

American Red Cross
10.2012 - 07.2015

High School Diploma - undefined

Randolph Central Schools

Bachelors of Art - Disaster and Emergency Management

American Military University

Additional Note

Since leaving the military, I no longer hold a security Clearance. However, if required, I am eligible to obtain one.

TSA Known Travelers Number

  • TT119KH8R Expires: 06/2026

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