MARGARETMARINELLI BROOKS
Resolution Specialist By Way Of Creative Restorative Design
Saint Paul,MN
Summary
Focused professional with success and proven ability in delivering unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases.
Overview
19
19
years of post-secondary education
5
5
years of professional experience
Work History
Resolution Specialist
Logistics Health Incorporated
Lacrosse, WI
03.2021 - Current
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Carried out day-day-day duties accurately and efficiently.
- Worked closely with EOC,Zone Handlers, and Courier logistics to maintain optimum levels of communication to effectively and efficiently complete projects.
- Conducted research, gathered information from multiple sources and presented results.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Facilitated inter-departmental communication to effectively provide customer support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recorded actions taken, issues resolved and PHI information to effectively manage customer accounts.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Entered orders into MedNet and Sharepoint computer database system.
Patient Relations Specialist
IC System
Vadnais Heights, MN
10.2020 - 03.2021
- Reviewed and corrected claim errors to facilitate smooth processing.
- Explained plans for treatment and payment options.
- Educated patients on medicine and at-home healthcare tools.
- Balanced deposits and credit card payments each day.
- Generated monthly statements to check outstanding balances.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Recorded all information regarding financial status of customers.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated bids and marketed mortgage notes to investors.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Collected documents and made portfolios for collections accounts.
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
- Managed legal invoice processing for litigation by foreclosure attorneys.
- Used probing techniques to determine debtors' reasons for delinquency.
- Handled 200+ outbound and inbound calls daily with goal of collecting owed debt.
Marketing Manager/ Catering Staff
SmokinHHotdish
Edina, MN
01.2018 - Current
- Follow strategic company and Department of health precautions with food handling and distance catering and engagements with customers,staff ,and vendors.
- Sending and receiving of goods and prep and presentation of trays.
- Assisted with project planning by estimating labor, materials and schedule demands.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Cleared dishes and glassware quickly following each course.
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Implemented marketing strategies which resulted in 38% growth of customer base.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
Merchandise Coordinator
Saks Fifth Avenue HBC
Saint Paul, MN
03.2016 - 08.2017
- Created Visual diversity in Salesfloor flow with correct sleeve length and color order.
- For multiple Focused dept's and vendors Safely Designed, operated and set up sign holders, mannequins, feature and high capacity tables Daily brand matrix and merchandising with accurate signage Completed and packed on-line orders, and help other employees with any assistance and built great relationships with repeat customers.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Designed advertising campaigns and promotional deals.
Program Assistant
Cobbo INC
Golden Valley, MN
Feb2012 - Jun2015
- Assisted Program Director with planning and coordinating day-to-day and special program activities.
- Offered office-wide DHS and Sharepointsoftware support and training, including troubleshooting issues and optimizing usage.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Gathered information and entered details into computer tracking spreadsheets, documents and databases.
- Managed effective program outreach plans with strategic use of speakers and tours to enhance community engagement and increase participant numbers.
- Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
Education
Bachelor of Science - Public Health
Saint Catharine College
Saint Paul, MN 04.2020 - Current
Certificate - Nursing Assistant/HHA Certificate
Saint Paul College - A Community And Technical College
Saint Paul, MN 10.2003 - 10.2021
Skills
ConsultingCounselingCrisis ManagementCustomer service experienceDepartment of healthListeningMerchandisingPersuasionProgram DevelopmentPublic RelationsQualityStrategicTime management
Legal knowledge
Professional ethics understanding
Information Collection
Conflict resolution skills
Computer skills
Good telephone etiquette
Troubleshooting
Leadership
MS Office
Planning and Coordination
Adaptability
Deductive Reasoning
Accomplishments
- Began my Own Business in 2014
- LLC/Chrysanthemum Blues
- Design and create projects using technical and creative skills in color and space.
- Create home furnishing design solutions by consulting shopping For pieces and concepts that are consistent with clients preference and discussed budget.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Recorded inventory sales into organization's weekly income report.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with Chrysanthemum Blue customers and suppliers through continual communication and Accountability.
Timeline
Resolution Specialist
Logistics Health Incorporated
03.2021 - Current
Patient Relations Specialist
IC System
10.2020 - 03.2021
Bachelor of Science - Public Health
Saint Catharine College
04.2020 - Current
Marketing Manager/ Catering Staff
SmokinHHotdish
01.2018 - Current
Merchandise Coordinator
Saks Fifth Avenue HBC
03.2016 - 08.2017
Certificate - Nursing Assistant/HHA Certificate
Saint Paul College - A Community And Technical College
10.2003 - 10.2021
Program Assistant
Cobbo INC
Feb2012 - Jun2015