Margaret (Meg) Voedeisch
Redmond,OR
Summary
Dedicated healthcare professional with a proven track record at St. Charles Health System, excelling in welcoming and guiding guests and providing guidance in hospital campus. Known for excellent communication and listening skills, I enhance patient experiences while ensuring HIPAA compliance. My training abilities foster teamwork and reliability, contributing to a compassionate and efficient healthcare environment.
Overview
18
18
years of professional experience
Work History
ICU Volunteer
St. Charles Health System
Bend, OR
10.2022 - Current
- Assist nursing staff with guest visits for critically ill patients
- Warmly greet guests to the ICU
- Escort guests to patient rooms and assist in wayfinding to other hospital areas
- Provide emotional support to families during critical health events.
- Maintain cleanliness and organization of ICU waiting areas, restrooms and resources
- Train all new volunteers and provide support as requested
- Participate in all required trainings
- Maintain safe environment for guests
- Maintain confidentiality of all patient information
Front Office Manager
Volunteers in Medicine Clinic of the Cascades
Bend, OR
01.2015 - 01.2018
- Managed daily operations, ensuring efficient front office functioning and high service standards.
- Coordinated patient scheduling, optimizing appointment flow and minimizing wait times.
- Developed training programs for staff, enhancing customer service skills and operational knowledge.
- Utilized electronic health record systems, improving data accuracy and retrieval efficiency.
- Trained new eligibility and scheduling volunteers
- Maintained a safe environment for patients and guests
- Maintain confidentiality of all patient records
- Supervised up to 40 volunteers each week
Front Office Volunteer
Voluteers in Medicine Clinic of the Cascades
Bend, OR
05.2012 - 01.2015
- Provided exceptional customer service to patients and visitors, enhancing overall clinic experience.
- Managed appointment scheduling, ensuring efficient use of clinic resources and patient flow.
- Assisted healthcare professionals with administrative tasks, supporting smooth daily operations.
- Utilized electronic medical record system for patient registration and appointment scheduling.
- Maintained confidentiality of all patient information.
- Maintained a comfortable and safe environment for patients and their families.
Patient Registration and Scheduling
St. Charles Health System
Redmond, OR
06.2010 - 10.2012
- Coordinated patient appointments using electronic medical record system
- Managed incoming calls to schedule and confirm patient visits, ensuring optimal allocation of resources.
- Collaborated with healthcare providers to streamline appointment processes and reduce patient wait times.
- Greeted patients and a warm and friendly manner to enhance their visit
- Maintained confidentiality of all patient information
Front Office Assistant
Pediatric Heart Center of Central Oregon
Bend, OR
05.2008 - 05.2010
- Managed patient scheduling and appointment coordination to optimize front office operations.
- Facilitated communication between patients, families, and medical staff to enhance service delivery.
- Maintained patient record filing system
- Greeted patients and families in a warm and friendly manner
- Scheduled patients according to practicer protocols
- Maintained confidentiality of all patient information
Education
Bachelor of Science - French And Music Education
University of Minnesota
Minneapolis, MNMaster of Education - Early Childhood Special Education
University of Minnesota
Minneapolis, MN06.1982
Skills
- Excellent communication
- Active listening
- Flexibility
- HIPAA compliance
- Healthcare ethics and good judgment
- Reliability and professionalism
- Friendliness and sincere caring
- Excellent training abilities
- Teamwork
- Excellent problem solving abilities
Languages
Spanish
Limited Working
Timeline
ICU Volunteer
St. Charles Health System
10.2022 - Current
Front Office Manager
Volunteers in Medicine Clinic of the Cascades
01.2015 - 01.2018
Front Office Volunteer
Voluteers in Medicine Clinic of the Cascades
05.2012 - 01.2015
Patient Registration and Scheduling
St. Charles Health System
06.2010 - 10.2012
Front Office Assistant
Pediatric Heart Center of Central Oregon
05.2008 - 05.2010
Bachelor of Science - French And Music Education
University of Minnesota
Master of Education - Early Childhood Special Education
University of Minnesota