Margaret Monika Ostrowski

• Independent Retail Business managing product listings with accurate descriptions and images.
• Pricing of products competitively based on market trends and demand.
• Product research, customer service, photography shipping logistics, time management online communication and small business operations.
• Used well- established online selling techniques and procedures to market products on sites.

• Provided care, supervision and support to adolescent girls living in a residential group home due to family issues, behavioral challenges and involvement with DCF.
• Monitored behaviors and intervened when necessary, using crisis intervention and de-escalation techniques, problem solving or trauma informed care.
• Helped manage emotions, conflict and social challenges.
• Assisted with daily routines, meals, hygiene, chores etc.
• Ensured program compliance with all local, state, and federal regulations through consistent record-keeping and reporting practices.
• Accompanied youth to appointments, school and activities as

needed.

• Administered daily medications and attended all mandatory meetings and trainings as well as CPR.

• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Greeted customers and assisted with product selection.
• Operated POS system, handled returns and processed payments.
• Restocked merchandise and maintained organized displays.
• Handled customer inquiries and complaints in a professional manner.
• Completed ongoing required trainings: Retail trainings, customer service, sales along with many other trainings that were mandatory.

• Greeted and checked in patients and provided friendly, knowledgeable assistance.
• Verified insurance and collected co pays.
• Maintained patient records with accuracy and confidentiality.
• Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
• Managed billing processes efficiently, resolving any discrepancies promptly to maintain positive patient relationships.
• Ensured accuracy of patient records by diligently updating information during each visit.
• Scheduled appointments, handled referrals and ordered supplies for optometric practice.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.