Nicole Corso
Collections/Billing Specialist
Orlando,Florida
Summary
Experienced Collections Specialist bringing 15+ years of success in Collections and Billing for B2B. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
12
12
years of professional experience
Work History
Billing and Collections Specialist
Loyal Source Government Services
01.2021 - 09.2022
- Creating invoices for client and either sending in portal using Vector or emailing
- Weekly collections to customers
- Updating Report when getting a resolution of payment
- Keeping records of invoices
- Follow ups and researching information with Recruiters before creating invoice to ensure I have the correct rates and dates of employment
- Updating Trackers with rates and overtime rates
- Communicating between phone calls and emails on a daily basis.
Apple Remote
06.2020 - 01.2021
- Position in a call center - IT, answering calls to maintain the issues customers were having with their phones or accounts
- Refunding payments to customers
- Training on all updated information to carry on the correct position or move up.
Accounts Receivable Specialist
All Star Painters & Cleaners, LLC
Orlando, FL
02.2019 - 01.2020
- Use of QuickBooks to set up customer accounts and making sure the accounts are not past due and up to date on payments
- Making collections calls, Use of general journal
- Scheduling appointments and confirming appointments to customer base
- Created invoices on quick books and made sure they were sent out in a timely fashion
Collections Specialist/A-R Billing Specialist
Universal Roof & Contracting
Orlando, FL
01.2019 - 06.2019
- Collecting - business to consumers, called homeowners to collect for the roofing project
- Conducted arrangements with production to finalize any last minute items to fix before closing out account
- Permitting to get home inspected and final payments were made
- Use of QuickBooks to set up a new homeowner, general journal and also reversal and used I360 to set payment on account
- Contacted Insurance Company on payments as well as sending them additional paperwork they needed
- Sent out demand letter to homeowner if final payment was not received
Collections Specialist/A-R Billing Specialist
John Bean Technologies, Inc
Orlando, FL
04.2016 - 08.2018
- Collections Specialist using Syteline 7 & 9 system
- Contacting customer’s via email, fax and phone
- Created Dunning Letters or overdue accounts
- Promoted to Permanent: position as a Billing Specialist, I ensured accurate and timely billing processes and distribution of invoices, ensure invoice accuracy which includes fees, direct expenses, indirect expenses and taxes,
- Monitor the remote printing and distribution of paper invoices to ensure timeliness and completeness,
- Ensure retention and sequencing requirements are met to support billings,
- Execute and validate the electronic invoice distribution process
- Resolution of customer inquiries regarding billing issues,
- Research and reconciliation of accounts receivable balances and customer statements,
- Other projects and responsibilities were also distributed to this position
- Continuous portal usage to get customer invoices so we can be paid in a timely fashion,
- Manual debits and credits using GL code on our Syteline 7 & 9 system.
Collections Specialist
Robert Half International
Orlando, FL
02.2015 - 03.2016
- Connecting with consumers via phone, fax or email
- Setting up credit card payments
- Discussed payment arrangements
- Invoices or letters via mail to contact customers
- Looking up ways to contact customers through Lexus Nexus.
Accounts Receivable/Collections
Scales Industrial Technologies,Inc
Carle Place, NY
02.2009 - 08.2014
- Locate and notified customers from Business to Business on the delinquent accounts by phone,fax, email and USPS
- Duties include receiving payment and posting amount to customer account,
- Worked as a Liaison between COO and Controller
- Preparing statements to credit department if customer fails to respond initiating proceedings or service disconnection,
- Keeping records or collection status of accounts
- Balancing payments and archiving
- Execute and validate the electronic invoice distribution process
- Resolution of customer inquiries regarding billing issues
- Making payment plans as well if customer was unable to pay
- Performed data entry and organized documents to appropriate accounts to ensure up-to-date and accurate information
- Assist internal and external members with inquiries regarding, holds, warnings and negative share members
- Reviewed balances on bank statements and customer remittances to AR posting.
Education
High School Diploma- Regents -
Jamaica high school
NY MS office certificate Computer - undefined
Horizon Business Center
Skills
- Systems
- Ability Summary
- MS Word, MS Excel, AS400, Goldmine DBase system, Windows-based
- Order entry systems, Netscape/Explorer, and P21 system, Lexus Nexus,
- Syteline 7 & 9, QuickBooks and I360 system, SL, Outlook and Outlook
- Calendar, AS400
- Electronic Charting
- Payment Solicitation
- Negotiation and Resolution
- Managing Delinquent Accounts
- Automated Account Review
- Problem Identification
- Persuasive Negotiations
- Analytical and Critical Thinking
- Overdue Balance Detection
- Service Quality Standards
- Customer Advising and Referral
- Updating Customer Accounts
- Skip Tracing
- Account Monitoring
- Payment Scheduling
- Problem Investigations
- Credit and Collections
- AR Aging Reports
- Credit Accounts
- Delinquent Account Notification
- Organizational Skills
- Making Contacts
- Performance Goals
- Statement Billings
- Reminder Calls
Timeline
Billing and Collections Specialist
Loyal Source Government Services
01.2021 - 09.2022
Apple Remote
06.2020 - 01.2021
Accounts Receivable Specialist
All Star Painters & Cleaners, LLC
02.2019 - 01.2020
Collections Specialist/A-R Billing Specialist
Universal Roof & Contracting
01.2019 - 06.2019
Collections Specialist/A-R Billing Specialist
John Bean Technologies, Inc
04.2016 - 08.2018
Collections Specialist
Robert Half International
02.2015 - 03.2016
Accounts Receivable/Collections
Scales Industrial Technologies,Inc
02.2009 - 08.2014
High School Diploma- Regents -
Jamaica high school
NY MS office certificate Computer - undefined
Horizon Business Center
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