Summary
Work History
Overview
Education
Skills
Work Preference
Generic

Margaret Peg Soll

Customer Service
Fond du Lac,WI

Summary

cover letter Dear Hiring Manager, I hope this +letter finds you well. I am writing to express my interest in joining your team. With 20+ years of professional experience under my belt, I am confident in my ability to contribute positively to your organization. My attached resume shows the highlights from my years of professional experience. Throughout my career, my main strength has been my exceptional customer service skills. I am passionate about providing exceptional service to clients and going the extra mile to ensure their satisfaction. I have consistently received positive feedback from customers for my genuine and empathetic approach, leading to long-term relationships and repeat business. I am adept at actively listening to their needs and concerns, and I take pride in finding innovative solutions that address those issues effectively and efficiently. As a team player, I thrive in collaborative work environments, valuing open communication and cooperation with colleagues. I believe that effective teamwork is crucial for achieving common goals and delivering outstanding results. My previous experiences have allowed me to contribute to various projects and initiatives, collaborating with diverse teams to achieve shared objectives. I consistently promote a positive work culture by fostering a sense of camaraderie, respecting diverse perspectives, and encouraging open dialogue. Throughout my professional journey, I have cultivated a strong work ethic and attention to detail, enabling me to handle tasks with precision and accuracy. I possess excellent organizational skills, allowing me to prioritize multiple tasks, meet deadlines, and adapt to challenging situations. Additionally, my strong problem-solving aptitude empowers me to approach obstacles creatively and find practical solutions that benefit all parties involved. I am confident that my skills and experience would make me a valuable asset to your team. I am driven by the opportunity to contribute to a company with a strong reputation for customer service excellence, and I am excited about the prospect of being part of a team dedicated to delivering exceptional experiences to clients. Thank you for considering my application. I would welcome the chance to discuss how my skills and experiences align with your organization's needs and goals in an interview. Please find attached my resume for Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Customer Services Representative

Spectrum/Charter
Fond du Lac , WI
10.2012 - 08.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Kitchen Designer

Lowes
Oshkosh, WI
04.2007 - 09.2012
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed timely and effective replacement of damaged or missing products.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Overview

17
17
years of professional experience
3
3
years of post-secondary education

Education

High School Diploma -

Goodrich High School
Fond Du Lac WI
08.1981 - 06.1984

Skills

Customer Service

Problem-solving abilities

Active Listening

Data Entry

Critical Thinking

Customer Relations

Call center experience

Computer Proficiency

Complaint Handling

Payment Processing

Professional telephone demeanor

Call Center Operations

Scheduling

Product Knowledge

Customer Education

Team Development

Appointment Scheduling

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Healthcare benefits
Margaret Peg SollCustomer Service