MARGARET (PEGGY) GILMARTIN
Rochester,USA
Summary
Dedicated Customer Service Representative dedicated to providing quality experience for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Brand Ambassador, Keyholder
Black Button Distilling
2016.10 - 2024.04
- Open and close Tasting Room.
- Secure registers.
- Problem solve situations to help guide other staff.
- Create curriculum and teach Bourbon Blending, Gin Blending and Cocktail classes (virtually and in person).
- Purchase/order needed supplies for use in Tasting Room, for events, and in kitchen.
- Give distillery tours.
- Help create food and cocktail recipes.
- Cultivated a positive team culture by fostering open communication, collaboration, and mutual respect among brand ambassadors.
- Increased product sales through effective demonstrations and engaging customer interactions.
- Instruct other staff on food preparation (written and demo).
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
Family and Consumer Science Teacher
West Irondequoit Schools
2001.09 - 2016.06
- Write and execute curriculum to 7th and 8th grades (nutrition, money management, basic kitchen skills, clothing repair, and )
- Supervise students in classrooms, hallways, study halls, and entering/exiting building)
- Plan and supervise 8th grade trip to Washington
- Write and execute daily lesson plans
- Communicate with other teachers, counselors, and guardians pertaining to student's work and concerns for them.
Education
Masters of Science - Special Education
Nazareth College
Rochester, NY05.1989
Skills
- Visual Merchandising
- Interpersonal Leadership
- Conflict Resolution
- Time Management
- Customer Engagement
- Customer Service
- Customer Relationship Building
- Effective communicator
Locations
- Rochester
- USA
References
- Katherine Ball, Black Button Distillery, kat@blackbuttondistilling.com, (585) 405-3946
- Tracy Williams, Black Button Distilling, tjwilliamsstuff@gmail.com, (585) 305-2108
- Shawn P. Casey, Star of the West, scaseynhs@gmail.com (585) 770-3093
Certification
Serve Safe Management Certification
TIPS Certification
Timeline
Lead Brand Ambassador, Keyholder
Black Button Distilling
2016.10 - 2024.04
Family and Consumer Science Teacher
West Irondequoit Schools
2001.09 - 2016.06
Masters of Science - Special Education
Nazareth College
Serve Safe Management Certification
TIPS Certification
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