Margaretta Higginbottom
Summary
During my internship at The Goodwill Easter Seals Industries , I was privileged to work with some amazing instructors in the literacy Program, the special Needs Adult Program, and the management team in the Distribution Center. Highly efficient Clerk, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced managing multiple priorities with empathy and compassion. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Professional and knowledgeable person offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
Tutor
Nicu clerk
USACWH
02.2009 - Current
- As a NICU clerk we are responsible for communication that transpires from visitor, nurses and doctors, whether by telephone, fax or person to person
- We orchestrate the functionality of the Nicu unit and transport team
- I respect my coworkers and work overtime when asked
Clerk
02.2009 - Current
Intern
Goodwill Easter Seals
01.2017 - 05.2017
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Developed strong written and verbal communication skills.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Offered technical support and troubleshot issues to enhance office productivity.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Updated database of contacts and resources for company-wide distribution.
- Monitored and ordered supplies and materials to keep office well stocked.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Bachelors in Human Services -
USA Mobile
Mobile, AL05.2017
Skills
- Data Entry (10 years)
- Clerical Experience (10 years)
- Computer Operation (10 years)
- Customer Service (10 years)
- Behavior management (Less than 1 year)
- Crisis Intervention (10 years)
- Special Education
- Classroom Management (1 year)
- Typing (10 years)
- Social Work
- Developmental disabilities experience
- Problem-solving
- Literacy support
- Emotional intelligence
- Individualized instruction
- Active listening
- Multicultural awareness
- Special education assistance
- Team collaboration
- Study Skills Development
- Behavior Modeling
- Progress Monitoring
- Student Tutoring
- Special Education Support
- Clerical Support
- Test Proctoring
- Small Group Instruction
- Computer Skills
- Mentoring Students
- Cleaning and Sanitizing
- Special Needs Education
- Positive Attitude
- Grading Assignments
- Behavior Redirection
- Supervising Student Activities
- Reading and Writing Support
- Calm and Patient Demeanor
- Preparing Instructional Materials
- Effective Communication
- Mathematics Instruction
- Relationship Building
- Peer Relationships
- Handling Payments
- Information Inputting
- Copying and Scanning
- Telephone Etiquette
- Office Supplies and Inventory
- Voter Registration
- Inventory Assessments
- Record Sorting and Filing
- Materials Organization
- Update Records
- Serve Customer Needs
- Call Transfers
- Office Machine Operation
- Process Monitoring
- Outgoing Mail Preparation
- Information Updates
- Surface Work
- Document Typing and Formatting
Certification
- Suicide Risk and prevention[Area of certification] Training - 06/28/23
Prevent Sexual Violence Together 05/18/23
Hazard Communication 05/22/23
Timeline
Intern
Goodwill Easter Seals
01.2017 - 05.2017
Nicu clerk
USACWH
02.2009 - Current
Clerk
02.2009 - Current
Teacher's Assistant
Tutor
Bachelors in Human Services -
USA Mobile