Margaret V. Link
Manager
Glenmoore,PA
Summary
Dynamic General Manager with a proven track record at 7-11, excelling in operations management and team leadership. Cultivated strong client relationships, consistently exceeding performance targets. Skilled in problem resolution and efficient multi-tasking, fostering a positive work environment while ensuring compliance and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
7-11 Convenience Store
09.2022 - 06.2025
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term store success and ensure customer loyalty.
- Inventory counting/control stock levels and minimize waste.
- Consistently met and/or exceeded monthly qualifications necessary to achieve bonuses.
- Managed a diverse team of employees, scheduling 2-3 shifts seven days a week taking into account customer traffic and employee strengths, fostered a positive work environment and high employee satisfaction.
- Provided administrative support by organizing documents and maintaining inventory records.
- Participated in team meetings to discuss project updates and address challenges collaboratively.
- Learned company policies and safety protocols to ensure compliance in daily operations.
- Cooked various foods to keep the hot cases full.
- Management of six Sunoco gas pumps
- Kept store ready for unannounced inspections by the Department of Health.
- Daily bank deposits
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Service Associate Cashier
Wawa, Inc.
05.2021 - 08.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in training new team members on operational procedures and customer service standards.
- Made and processed customer food orders
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Cheltenham High School
Wyncote, PASkills
- Operations management
- Leadership and team building
- Team player while being an effective leader
- Schedule management
- Deadline oriented
- Problem resolution
- Efficient multi-tasker
Certification
- SafeServ Certification, National Registry of Food Safety Professionals - 2025
Timeline
General Manager
7-11 Convenience Store
09.2022 - 06.2025
Customer Service Associate Cashier
Wawa, Inc.
05.2021 - 08.2021
Cheltenham High School
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