MARGARITA AGUIRRE
East Elmhurst,NY
Summary
I am a bilingual, dedicated professional with expertise in customer support and application processing.
Strong attention to detail and problem-solving abilities, ensuring exceptional service and effective communication in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Consular Officer
Consulate General of Peru in New York
New York, New York
09.2024 - Current
- Process Peruvian identification applications for diverse clients at the consulate
- Review and analyze applicant documents, such as birth certificates, passports, visas, and other legal records
- Maintain a database of all Peruvian identification applications processed by the consulate office
- Receive and organize Peruvian identification documents that are sent from Peru
- Assist in preparing consular reports and documentation for services related to Peruvian identifications
- Provide guidance on the legal requirements for obtaining a Peruvian identification for the first time
- Provide exceptional support by accurately answering procedure and application questions
Customer Service Manager
DAGOSTINO MARKETS LLC
New York, New York
10.2022 - 10.2024
- Control and responsibility over the store's money during each shift
- Accurately work with, turn in all money, receipts, checks, and coupons
- Assist clients with checkout, process returns, and manage exchanges
- Actively listen to customers, handle inquiries and suggestions, and escalate major issues to the supervisor
- Manage high-stress situations effectively, maintaining professionalism under pressure, while resolving disputes or conflicts
- Handle phone call orders and online orders efficiently
- Provide coaching and mentoring to new hires, contributing to their successful integration into the team
- Collaborate with cashiers and offer assistance to other teammates during busy times
Cashier
DAGOSTINO MARKETS LLC
New York, New York
07.2022 - 09.2022
Administra tive Analyst
GRUPO LUVARO E.I.R.L.
Lima, Peru
11.2021 - 02.2022
- Support management decisions with comprehensive data analysis and reporting
- Prepare daily reports of the store's sales
- Prepare the daily report of clothing stock
- Prepare the weekly report of the most-sold and least-sold items.
- Prepare the record of the expenses and purchases
- Execute the bank reconciliation of Income and Expenses
- Administrative control to keep purchases and sales balanced
- Supervise and control the use of the petty cash
Accoun ting and Finance Professional Intern
ENERGIA EOLICA S.A. - CONTOURGLOBAL
Lima, Peru
06.2019 - 12.2020
- Classify the taxes applied to payment vouchers
- Prepare the 4th Category Income tax format
- Prepare the Purchase Journal for each month
- Prepare the Report of sales invoices issued each month
- Prepare the monthly Provisions Matrix
- Manage banking reconciliations and monthly balance sheet statements
- Register the payment vouchers for Good Receipt
- Prepare the formats for the creation of Purchase Orders
- Support to the Administrative area
Intern of ASGESE - Educa tional Ins titutions
UNIDAD DE GESTION EDUCATIVA LOCAL 02 (U.G.E.L. 02)
Lima, Peru
05.2018 - 02.2019
- Analyze the supply of the public educational institutions and the demand of the student population that corresponds to the districts supervised by the U.G.E.L. 02
- Issuance of technical opinions, in case of infractions committed, deficiencies in the establishment's structure, or to propose solutions; through the preparation of reports, notifying the actions that must be carried out in each educational institution
- Supervision of the public educational institutions, supporting visits, and attending related events
- Place the orders for the educational materials for the public educational institutions
Administrati ve Intern
CELI 21 E.I.R.L.
Lima, Peru
02.2018 - 05.2018
- Promote consistent sales of the products to the customers
- Coordinate with the beauty advisors, the delivery people, and the clients
- Register the customers and the beauty consultants in the database
- Coordinate the demonstrations and training of the products
Cashier
FOOD UNIVERSE MARKETPLACE
New York, New York
12.2016 - 03.2017
- Manage cash opening and closing procedures
- Review and resolve differences between accounting information and the cash drawer
- Help the customers complete purchases, join reward programs to promote loyalty, deliver knowledgeable assistance, and provide a pleasant shopping experience
Education
Bachelor's Research Thesis -
Universidad Peruana De Ciencias Aplicadas
Lima, Peru11-2022
Bachelor's Degree in Management and Interna tional Business -
Universidad Peruana De Ciencias Aplicadas
Lima, Peru07-2019
Skills
- MS Office (intermediate level)
- SAP (intermediate level)
- Adobe Lightroom (elementary)
Languages
- Spanish
- English
Timeline
Consular Officer
Consulate General of Peru in New York
09.2024 - Current
Customer Service Manager
DAGOSTINO MARKETS LLC
10.2022 - 10.2024
Cashier
DAGOSTINO MARKETS LLC
07.2022 - 09.2022
Administra tive Analyst
GRUPO LUVARO E.I.R.L.
11.2021 - 02.2022
Accoun ting and Finance Professional Intern
ENERGIA EOLICA S.A. - CONTOURGLOBAL
06.2019 - 12.2020
Intern of ASGESE - Educa tional Ins titutions
UNIDAD DE GESTION EDUCATIVA LOCAL 02 (U.G.E.L. 02)
05.2018 - 02.2019
Administrati ve Intern
CELI 21 E.I.R.L.
02.2018 - 05.2018
Cashier
FOOD UNIVERSE MARKETPLACE
12.2016 - 03.2017
Bachelor's Research Thesis -
Universidad Peruana De Ciencias Aplicadas
Bachelor's Degree in Management and Interna tional Business -
Universidad Peruana De Ciencias Aplicadas