Margarita Alcocer
Conroe,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
7 Leguas Mexican Grill & Bar
07.2020 - 08.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Customer Service Associate Cashier
The Home Depot Store
10.2022 - 07.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
- Proactively addressed potential issues through clear communication with both customers and management staff.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
Team Member
Raising Cane's Restaurants
12.2021 - 05.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
Education
High School Diploma -
Conroe High School
Conroe, TX05.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cash Handling
- Complex Problem-Solving
- POS system operations
- Restaurant layout knowledge
- Memory retention
- Team Player
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate Cashier
The Home Depot Store
10.2022 - 07.2023
Team Member
Raising Cane's Restaurants
12.2021 - 05.2022
Restaurant Hostess
7 Leguas Mexican Grill & Bar
07.2020 - 08.2023
High School Diploma -
Conroe High School
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