Margarita Arguello
Montebello,CA
Summary
Dynamic Customer Service Representative with over 25 years of experience, recognized for exceptional organizational and communication skills that drive efficiency and productivity. Proven ability to resolve complex customer issues and implement effective solutions, resulting in enhanced customer satisfaction and retention. Expertise in quickly assimilating information to develop in-depth product knowledge, complemented by strong computer skills in Microsoft Word, QuickBooks, and Excel. Collaborative team player with a strong sense of urgency, acknowledged as a 'Total Quality Customer Service Professional,' dedicated to motivating and training customer service teams to achieve excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Human Services Association
10.2019 - 01.2025
- Maintain organization in reception area through greeting in person clients and answering 50+ phone calls a day
- Provide assistance and guidance to clients by connecting them with proper resources including home delivery meals, housing, and counseling.
- Update clients on services provided by different programs
- Collect data from clients, organize data in Excel, and provide data to Meals on Wheels program
- Manage schedule for various rooms in multiple buildings by booking reservations using Microsoft Outlook
- Manage postage machine and accounts, distribute incoming mail, prepare outgoing mail
- Manage main office parking lot
Customer Service Rep
GQ Graphics
Bell, CA
01.2016 - 01.2019
- Generate sales leads.
- Billing and collections. Managed accounts receivables. Posted payments and reconcile discrepancies with customer and sales department.
- Purchasing company's material.
Customer Service Representative/Dispatcher
Priority Transport Inc
01.2009 - 01.2013
- Conferred with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
- Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Received or prepare work orders. Billed and posted payments.
Lead Teller
Wells Fargo Bank
Huntington Park, CA
01.2004 - 01.2008
- Supervised and coordinated activities of workers engaged in receiving and paying out money and keeping records of transactions in banks and similar financial institutions.
- Assigned duties and work schedules to workers to ensure efficient functioning of department.
- Trained employees in customer service and banking procedures.
- Approved checks for payments.
- Examined tellers' reports of daily transactions for accuracy.
- Consolidated and balanced daily transactions, using adding machine and computer.
- Ensured supply of money for financial institution needs based on legal requirements and business demand.
- Allowed customers access to safe deposit boxes, following specified procedures.
- Monitored and reviewed financial institution's security procedures and control access to vault.
- Counted and recorded currency and coin in vault.
- Spanish interpreter.
- Made sales calls to customers.
Education
GED - High school diploma or GED
Paramount Adult School
Paramount, CA01.2003
Skills
- Bilingual
- Computer proficiency
- Professional phone communication
- Proficient in Microsoft Office
- Effective organizational skills
- Effective multitasking
- Email management
- Proficient in QuickBooks
- Administrative support experience
- Proficient in Google Workspace
- Excel proficiency
- Proficient in Microsoft Outlook
- Efficient appointment management
- Real-time chat support
- Working with children
- Inventory control for office supplies
- Professional front desk management
- Detail-oriented approach
Accomplishments
Worked with coordinators to bring the first American Cancer Society Relay for Life to Huntington Park.
Served as a bridge to connect different organizations to bring awareness about different programs to help parents with self development.
Worked with the community to stablish Neighborhood Watch by helping members beautify their city for example cleaning the streets, removing graffiti, having weekly meetings at local church to bring concerns and address them by contacting District members to help us communicate with abandon buildings owners that were rat infested, where drug dealings and prostitution were being carried out.
Certification
- Non-CDL Class C
- Certified Notary Public
- Driver's License
- CDL
Languages
Spanish
Timeline
Administrative Assistant
Human Services Association
10.2019 - 01.2025
Customer Service Rep
GQ Graphics
01.2016 - 01.2019
Customer Service Representative/Dispatcher
Priority Transport Inc
01.2009 - 01.2013
Lead Teller
Wells Fargo Bank
01.2004 - 01.2008
GED - High school diploma or GED
Paramount Adult School
AmeriCorps VISTA Alumni
- I worked at Mexican American Opportunity Foundation as a Parent Educator for a year bringing help to parents by providing free books to children and health information to parents.
- Creating bridges between different organizations to provide Families with an understanding of programs that would eventually help them create a better quality of life,