Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margarita Armstrong

Indianola

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience

Work History

Dispatcher

Olympic Ambulance
01.2025 - Current
  • Managed emergency response communications between dispatch and field personnel.
  • Coordinated emergency response by assessing caller needs and dispatching appropriate services.
  • Operated advanced dispatch software to track ambulance locations and optimize response times.
  • Coordinated with emergency services to ensure timely patient transport and care.
  • Maintained accurate logs of all dispatched calls and responses for reporting purposes.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Utilized radio communication systems to relay critical information to first responders efficiently.
  • Managed multiple calls simultaneously, prioritizing urgent situations to ensure timely assistance.
  • Monitored field unit locations using GPS systems to optimize response times and resource allocation.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Contract Administrator

Port Madison Enterprises Construction
09.2021 - 08.2024
  • Coordinated with project managers to gather documentation for contract negotiations and modifications.
  • Collaborated with legal team to address potential risks and disputes in contractual agreements.
  • Streamlined administrative workflows, improving efficiency in handling contract documentation and approvals.
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Stored and filed contract documents in orderly, organized systems.
  • Drafted, reviewed and revised contracts for accuracy and completeness.
  • Managed high-value contracts with a keen eye for detail, identifying discrepancies and inaccuracies before finalization.
  • Facilitated communication between involved parties to enable timely contract sign-off.
  • Processed billing inquiries, ensuring timely and accurate resolution of customer issues.
  • Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
  • Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
  • Worked closely with the accounting department to ensure timely and accurate posting of client payments.
  • Worked with multiple departments to check proper billing information.
  • Used data entry skills to accurately document and input statements.
  • Generated monthly billing and posting reports for management review.

Front Desk / Housekeeping Supervisor

Point Casino Hotel
01.2020 - 09.2021
  • Supervised daily operations of housekeeping team, ensuring adherence to cleanliness standards and safety protocols.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Managed front desk operations, ensuring smooth guest check-in and check-out processes.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated room assignments and maintained accurate reservations using property management systems.
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Enhanced guest satisfaction by providing timely and courteous front desk service.


Cage Cashier

Point Casino
02.2016 - 04.2016
  • Processed cash transactions accurately while adhering to security protocols and cash handling procedures.
  • Maintained accurate records of daily transactions, ensuring compliance with financial regulations.
  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
  • Managed high volumes of currency, balancing accounts accurately at the end of each shift.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
  • Strengthened customer loyalty through friendly and professional service, even during busy periods.
  • Facilitated smooth and efficient customer experience, managing multiple transactions with ease.

Community Manager

Guardian Management
02.2013 - 06.2015
  • Managed daily operations, ensuring property maintenance and tenant satisfaction.
  • Coordinated tenant communications, addressing concerns promptly and professionally.
  • Conducted regular property inspections, identifying areas for improvement and safety compliance.
  • Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
  • Managed property financial records by collecting rent from 40 tenants and reconciling monthly accounts payable and receivable.
  • Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
  • Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
  • Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.

Front Desk Agent

Clearwater Casino
05.2010 - 02.2012
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
  • Coordinated room assignments and special requests to optimize occupancy rates.
  • Collaborated with housekeeping to maintain high cleanliness standards in guest areas.
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
  • Streamlined booking processes to enhance operational efficiency and accuracy.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Handled billing information over phone.
  • Provided customers with information about availability and pricing.
  • Maintained awareness of types of rooms available in different resort locations.
  • Managed high-volume call flows daily, ensuring efficient reservation handling and customer service.

Education

North Kitsap High School
Poulsbo, WA
01-2007

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Time management
  • Customer relations
  • Conflict resolution
  • Multitasking and organization
  • Verbal and written communication
  • Radio communication
  • Microsoft office
  • Customer engagement
  • Phone etiquette
  • Typing speed
  • Payment processing

Timeline

Dispatcher

Olympic Ambulance
01.2025 - Current

Contract Administrator

Port Madison Enterprises Construction
09.2021 - 08.2024

Front Desk / Housekeeping Supervisor

Point Casino Hotel
01.2020 - 09.2021

Cage Cashier

Point Casino
02.2016 - 04.2016

Community Manager

Guardian Management
02.2013 - 06.2015

Front Desk Agent

Clearwater Casino
05.2010 - 02.2012

North Kitsap High School

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