Margarita Bakardzhieva
Quincy,MA
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Indochino
08.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Manager Department
Mosaic North America - Google
12.2023 - 08.2024
- Support team and assist with consumer interactions and transactions
- Coach associates on opportunities with consumer interactions, recognize positive performance and hold associates accountable for poor performance.
- Work closely with all brand and agency management, as well as associates within the store, to build and maintain strong relationships, maintain morale, while providing the absolute best consumer experience.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Retail Operations Manager
Staples
12.2022 - 12.2023
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Provided regular feedback to employees regarding their performance as part of a comprehensive talent development plan focused on individual growth potential.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
- Determined layout of store merchandise for visual appeal to consumers.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
Print and Marketing Manager
Staples
09.2021 - 12.2022
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Crafted persuasive marketing materials, including brochures and presentations, to support sales efforts.
Visual Merchandise Manager
Sears
08.2019 - 08.2021
- Reduced expenses by negotiating contracts with suppliers for fixtures, mannequins, and other display materials.
- Assisted in planning store remodels, enhancing the overall customer experience through improved layout design choices.
- Led successful seasonal transitions by efficiently managing resources such as staff time allocation, budgeting, and inventory control.
- Increased sales through strategic product placement and effective visual merchandising techniques.
- Reviewed customer feedback to identify trends and improve product selection.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
Manager
J.Jill
11.2019 - 05.2021
- Successfully managed a sales team of several people to meet and achieve sales goals
- Led sales department with a can-do attitude and high quarterly sales
- Successfully handled visual merchandising, and worked to promote company vision
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Managed multiple projects simultaneously within established timelines
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Supervisor
Macy's
09.2016 - 08.2019
- Maintained up to date knowledge of all retail promotions
- Helped to build and lead teams of problem-solvers and managers
- Lead and conducted in depth analysis of business performance versus business goals
- Successfully managed a sales team of several people to meet and achieve sales goals
- Led sales department with a can-do attitude and high quarterly sales
Store Manager/Owner
Designer Wedding Dresses - MIB
12.2003 - 12.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
Education
Associate's - Accounting
Quincy College
Quincy, MA05.2016
Associate's - Business Management
Quincy College
Quincy, MA05.2015
Bachelor's - Economics of Tourism
Agricultural College
Plovdiv, Bulgaria05.2010
Skills
- Sales management
- Mentoring
- Interviewing
- Customer service
- Forecasting
- Inside sales
- Supervising experience
- Sales
- Marketing
- Accounting
- Management
- Team management
- Marketing management
- Business development
- Merchandising
- Customer relationship management
- Retail management
- Employee orientation
- Bookkeeping
- Experience design
- Business analysis
- Leadership
- Project coordination
- Lead generation
- Store management
- Negotiation
- Shift management
- Retail sales
- Salesforce
- Organizational skills
- Problem-solving
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- POS systems operations
- POS systems
- Staff management
- Hiring and training
- Pricing and markdowns
- Display setup
Accomplishments
- Supervised team.
- Documented and resolved issue which led to results.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Driver's License, 07/01/10, 07/01/34
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Bulgarian
Native or Bilingual
Timeline
Assistant Store Manager
Indochino
08.2024 - Current
Manager Department
Mosaic North America - Google
12.2023 - 08.2024
Retail Operations Manager
Staples
12.2022 - 12.2023
Print and Marketing Manager
Staples
09.2021 - 12.2022
Manager
J.Jill
11.2019 - 05.2021
Visual Merchandise Manager
Sears
08.2019 - 08.2021
Supervisor
Macy's
09.2016 - 08.2019
Store Manager/Owner
Designer Wedding Dresses - MIB
12.2003 - 12.2017
Associate's - Business Management
Quincy College
Associate's - Accounting
Quincy College
Bachelor's - Economics of Tourism
Agricultural College
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