Margarita Campos
Staten Island,NY
Summary
Results-driven Manager with a proven track record of optimizing operations and customer satisfaction. Known for strong attention to detail and team collaboration, committed to driving KPI's and business growth. Bilingual professional with exceptional customer service skills and a strong focus on client satisfaction. Proven ability to manage relationships and resolve issues effectively.
Overview
31
31
years of professional experience
1
1
Certification
Work History
School Bus Driver
Island Charter Bus Co.
Staten Island , NY
09.2023 - Current
- Conducted pre-trip inspections to verify bus functionality, maintenance checks, and safety equipment.
- Communicated effectively with students, parents, and school personnel regarding schedules.
- Maintained accurate records of daily routes, passenger counts, and incidents.
- Transported students to school in a timely manner, while keeping an assigned route schedule.
- Ensured student safety during boarding. Maintained a safe and respectful environment during transportation, and safely disembarked students from the bus.
Professional Chauffeur
Bell Car service
Brooklyn, NY
04.2005 - 03.2020
- Managed customer databases, set up accounts with clientele, and ensured the accuracy of agreements.
- Collected customer payments, handled exchanges, and monitored customer relations for the business.
- Communicated effectively with dispatch to coordinate pick-up and drop-off schedules.
- Ensured timely and safe transportation of clients' unique travel requirements; both pick-up and drop-off clients.
- Maintained personal vehicle in compliance with TLC and NYS law.
General Manager
Flowers by Mr.C
Brooklyn, NY
03.1995 - 2005
- Developed strategic business plans to enhance service offerings and market reach.
- Evaluated performance metrics to refine operational processes and service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Used effective communication and interpersonal skills when meeting and speaking with clients, promoting long-lasting relationships.
- Managed client inquiries and provided timely resolutions for service-related issues.
Education
High School Diploma -
Fort Hamilton High School
Brooklyn, NY01-1987
Skills
- Exceptional customer service
- Effective communication
- Bilingual (fluent in English and Spanish)
- Prioritize interpersonal connections
- Operational efficiency
Certification
- CDL License - Since 1990
- TLC License - Since 2004
Languages
Spanish
Native/ Bilingual
Timeline
School Bus Driver
Island Charter Bus Co.
09.2023 - Current
Professional Chauffeur
Bell Car service
04.2005 - 03.2020
General Manager
Flowers by Mr.C
03.1995 - 2005
High School Diploma -
Fort Hamilton High School