Margarita Cancio-Nuche
Clermont
Summary
Resourceful Customer Service Administrative Assistant known for productivity and efficient task completion. Specialize in customer relationship management, data entry accuracy, and problem-solving strategies. Excel using communication, adaptability, and empathy to facilitate positive outcomes in challenging customer service scenarios.
Overview
9
9
years of professional experience
Work History
Customer Service/Administrative Assistant
Access Management
Davenport
01.2022 - Current
- Handling resident concerns, complaints, or service requests.
- Clear and professional communication via phone, email, and in person.
- Conflict resolution and de-escalation skills.
- Scheduling meetings, answering calls, and managing calendars.
- Filing, data entry, and maintaining organized records.
- Preparing letters, notices, and reports.
Administrative Assistance/Office Manager
Cancio Home Improvement Inc.
Davenport
03.2016 - 01.2022
- Maintain office organization, supplies, filing systems, and equipment to ensure a well-functioning workspace.
- Assist with job tracking, scheduling, subcontractor coordination, and document control for active construction project.
- Handle phone calls, emails, meeting coordination, and data entry. Prepare and distribute memos, reports, invoices, and project documents.
- Help with permit applications, licensing, and keeping insurance and certifications up to date.
- Assist with accounts payable/receivable, timesheets, expense tracking, and coordination with the bookkeeper or accountant.
- Provide professional customer service to clients, vendors, and subcontractors, often acting as the first point of contact.
Education
Administrative Assistant - Business Administration
Miami Technical College
Miami, FL01-2000
Skills
- Strong organizational and multitasking abilities
- Attention to detail and follow-up
- Ability to wear multiple hats and work independently
- Comfortable communicating with homeowners, clients, and vendors
- Conflict resolution
- Problem solving
- Billing and invoicing
Timeline
Customer Service/Administrative Assistant
Access Management
01.2022 - Current
Administrative Assistance/Office Manager
Cancio Home Improvement Inc.
03.2016 - 01.2022
Administrative Assistant - Business Administration
Miami Technical College
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