Summary
Overview
Work History
Education
Skills
Certification
Additional Information - References
Timeline
Generic

Margarita Cañez

Phoenix,AZ

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service (5+yrs) and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Huss Brewing
08.2023 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Fellow Osteria & Pizzeria
05.2022 - 04.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Server

The Larder and the Delta
09.2019 - 04.2022
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Education

H.S. Diploma -

Sunnyslope High School
01.2014

Skills

  • Supply Restocking
  • Guest Engagement
  • Daily Specials Memorization
  • Safe Food Handling
  • Food Running
  • Order Delivery Practices
  • Service Prioritization
  • Point of Sale Operation
  • Food and Beverage Pairings
  • Cash Handling
  • Menu Memorization
  • Suggestive Selling

Certification

food handler certificate

Additional Information - References

  • Stephen Jones, The Larder and the Delta, (909) 379-4816
  • Travis Boltz, Fellow Osteria/ Born and Raised, (480) 688-9732
  • Brendan Adame, Ocotillo, (623) 810-4064

Timeline

Server

Huss Brewing
08.2023 - Current

Server

Fellow Osteria & Pizzeria
05.2022 - 04.2023

Server

The Larder and the Delta
09.2019 - 04.2022

H.S. Diploma -

Sunnyslope High School

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Margarita Cañez