Margarita Cannaday
Scurry,TX
Summary
Hardworking Medical Receptionist brings professional abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Including generating sales for consultants. Meticulous in completing assignments and always ready to help team members.
Overview
2
2
years of professional experience
Work History
Front Desk Medical Receptionist
Bioderm Skincare And Laser Center
12.2022 - 03.2024
- Checked patient demographic and health history to keep information current.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Managed multi-line phone system, while assisting patients with their online forms.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency.
- Transcribed phone messages and relayed to appropriate personnel.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Orthodontic Dental Assistant
Jefferson Dental And Orthodontics
11.2021 - 10.2022
- Assisted orthodontists in performing complex treatments, ensuring precise execution of tasks and high-quality results.
- Educated patients on proper oral hygiene practices to maintain healthy teeth during orthodontic treatment phases.
- Improved patient comfort by providing clear explanations and thorough instructions during orthodontic procedures.
- Participated actively in office meetings and trainings to stay informed about new policies, procedures, and best practices within the practice.
- Demonstrated proficient x-ray skills, capturing quality images while adhering to strict radiation safety guidelines for both patients and staff members alike.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Managed inventory of dental supplies to ensure availability of necessary tools for all appointments and procedures.
- Exposed, developed and mounted dental x-rays.
- Designed dental report card to explain patient dental health status and treatment plans.
Education
Dental Assistant License Certification - Dental Assisting
Elite Dental Assisting School
Forney Tx07.2021
High School Diploma -
Forney High School
Forney, TX03.2021
Skills
- Appointment management
- HIPAA Compliance
- Payment Collection
- Front Desk Operations
- Medical Terminology
- Medical Records Management
- Proficient in dentrix and dolphin-(software)
- Customer Service
- Problem-Solving
- Telephone skills
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Medical Receptionist
Bioderm Skincare And Laser Center
12.2022 - 03.2024
Orthodontic Dental Assistant
Jefferson Dental And Orthodontics
11.2021 - 10.2022
Dental Assistant License Certification - Dental Assisting
Elite Dental Assisting School
High School Diploma -
Forney High School
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