Margarita Carrion

Job Summary

The Repairs and Maintenance Coordinator is responsible for all repair request, preventative maintenance, unit turn overs and security deposit itemizations, communicating with owners, venders and others when needed.

Examples of Essential Duties and Responsibilities Repair Requests

• Responsible for all work orders, up until they are ready for payment. Enter and/or augment work orders in the system. Acknowledge all new repair requests in a timely manner.

• Get pictures, descriptions, details, and clues about what the problems are and what it will take to resolve them efficiently.

• Resolve any repair requests without even sending anyone out to the property, wherever possible. • Ask for access and be respectful of any legitimate access restrictions.

• Research any available past history pertaining to the repair request, such as similar prior occurrences and/or past work orders completed for the same problems.

• Solicit a bid or multiple bids, if necessary.

• Obtain owner authorizations to proceed, if required, prior to the commencement of work.

• Schedule work to be completed and coordinate, as may be necessary, between the vendors and the tenants.

• Prepare and send out proper noticing prior to entry wherever it is required.

• Follow up and take responsibility to ensure scheduled appointments are honored.

• Assist in rescheduling appointments whenever necessary.

• Verify with the vendor that jobs are fully completed.

• Verify job completions with the tenants, or with the property manager if vacant.

• Obtain invoices from vendors upon verification of job completions

• Verify that invoice amounts received match the original estimates or else get explanations.

• Change status to completed and notify accounting department for payments.

Unit Turnovers and Security Deposit Itemizations

• Be proactive about assessing the scope of unit turnover work that may need to be completed, even prior to tenant move outs, whenever possible.

• Schedule unit turnover work to start immediately after tenants move out, to expedite re-renting efforts and allow ample time for processing security deposit itemizations within the legally required timeframes.

• Make sure all repair work that is applicable to deductions against tenant security deposits are well documented in the system, in case the amounts returned are ever challenged.

• Use every effort to expedite unit turnovers and minimize vacant downtime in between tenancies. • Complete unit turnovers in time for the accounting department to process security deposit itemizations within the legally allowed time period (within 21 days of tenant move outs).

• Verify the status of all work completion and invoicing prior to finalizing security deposit itemizations.

• Solicit help from OCC team when needed to ensure timely completion of security deposit returns. Preventative Maintenance

• Schedule and oversee completion of annual unit inspections, to be performed by the property manager, in effort to ensure tenant safety and observe any issues that may need to be addressed.

• Oversee the scheduling and completion of pest control services.

• Administer annual backflow device testing and certifications, as may be required.

• Coordinate and oversee the maintenance of all property condition upkeep.

• Work on any capital improvement projects.

• · Filling and pulling files
• · Process in coming mail and all outgoing mail (250-300 titles daily)
• · Process out going package with FedEx
• · Audit titles filed
• · Assist title clerks and title specialist with any projects needed and searching for missing titles
• · Doc prep titles that come in by mail on a daily basis

Checking patients in to EMR system and answer phones

Verify patient’s insurance coverage

Posting payments, scheduling appointments, Filing, scanning, creating new patient’s files

Work back office assisting patients with physical therapy

Any projects requested