Margarita Cepeda
1456 E. Philadelphia St #149,CA
Summary
Dynamic customer service leader with a proven track record at Smart And Final, enhancing satisfaction through innovative training programs and effective problem resolution. Skilled in data-driven decision making and fostering teamwork, I excel in driving continuous improvement initiatives while maintaining a positive work environment.
Dedicated Supervisor with record of success ensuring productivity within demanding service environment. Effective team leader effective at meeting deadlines and ensuring quality.
Professional with strong leadership skills and proven track record in management. Skilled in driving team collaboration and delivering results in dynamic environments. Known for reliability, adaptability, and effective communication. Expertise in strategic planning, performance optimization, and conflict resolution.
Overview
6
6
years of professional experience
Work History
Supervising Manager
Express Personnel Services
12.2022 - Current
- Assisted in managing daily operations and workflow within the team.
- Supported training initiatives for new staff members to ensure operational efficiency.
- Learned organizational policies and procedures to maintain compliance and safety standards.
- Contributed to maintaining inventory accuracy through regular audits and updates.
- Facilitated communication among departments to ensure alignment on project goals.
Customer Service Manager
Smart And Final
11.2019 - 11.2022
- Led customer service team to enhance satisfaction and resolve complex inquiries efficiently.
- Developed training programs for staff to improve product knowledge and service quality.
- Implemented new CRM system, streamlining communication and tracking customer interactions.
- Analyzed customer feedback to identify trends, driving continuous improvement initiatives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Customer Service Cashier
In-N-Out Burger
04.2019 - 06.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing knowledgeable support and resolving concerns.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to streamline operations during peak hours.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma -
Pioneer High School
Redding, CA05-1993
Skills
- Troubleshooting and problem resolution
- Documentation and reporting
- Organizational development
- Logistics operations management
- Warehousing functions
- Positive attitude
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
Timeline
Supervising Manager
Express Personnel Services
12.2022 - Current
Customer Service Manager
Smart And Final
11.2019 - 11.2022
Customer Service Cashier
In-N-Out Burger
04.2019 - 06.2022
High School Diploma -
Pioneer High School