MARGARITA CHAVEZ
Pixley,CA
Summary
Experienced with team leadership, fostering productive and cohesive work environment through clear communication and conflict resolution. Utilizes strategic planning to guide teams toward achieving organizational goals. Track record of improving team performance and driving successful project completion.
Overview
17
17
years of professional experience
Work History
EVS Aide
ABMI
01.2025 - Current
- Optimized resource utilization by identifying opportunities for process improvements that resulted in enhanced efficiency within the EVS department.
- Supported efficient hospital operations by promptly responding to requests for assistance from nursing staff and other departments.
- Assisted with patient room turnover, ensuring timely availability of clean rooms for new admissions or transfers.
- Minimized cross-contamination risks by strictly following infection control policies when handling linens and transporting biohazardous waste.
- Enhanced cleanliness standards with effective use of cleaning chemicals, tools, and techniques.
Caregiver
In Home Support Services (IHSS)
09.2022 - 01.2024
- Provided personalized care and support to elderly clients, promoting their physical and emotional well-being
- Assisted with daily activities, including bathing, dressing, medication management, and meal preparation
- Implemented specialized exercise programs resulting in improved mobility and overall health
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Insurance Agent
Farmers Insurance Company
05.2021 - 12.2021
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients
- Pursued continued professional development through insurance workshops, course and webinars
- Exceeded company sales goals for new policies
- Offered policy guidance and management to promote asset protection
- Provided leadership and training for new agents regarding industry best practices and company policies
- Engaged customers and provided high level of service by carefully explaining details about documents
- Followed up with customers to check on changing needs and propose new offerings
- Maintained pleasant and cordial attitude, remaining calm when issues arose
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans
- Communicated with clients by phone and email to answer questions and offer services
Team Photographer
Lifetouch
07.2019 - 05.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Developed strong relationships with team members and staff, fostering a positive working environment.
- Coordinated closely with team management to ensure alignment of photographic content with strategic goals and objectives.
- Streamlined workflow processes to expedite image editing and delivery while maintaining quality standards.
- Continuously expanded personal skills and knowledge of industry trends through ongoing training, workshops, and networking events.
Tax Preparer
H&R Block
01.2017 - 04.2019
- Utilized advanced tax preparation software to prepare tax returns for individuals and small businesses
- Resolved customer concerns and complaints
- Advised customers of their rights and responsibilities as taxpayers Exercised due diligence during tax interviews
- Ensured the proper credits, deductions, and tax liabilities were applied to tax returns, according to Publication17 Federal Tax Code
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
Store Manager
Family nutrition center
09.2009 - 12.2012
- Interviewed job candidates and made staffing decisions
- Counted cash drawers and made bank deposits
- Managed staff of3 sales associates, one team leaders
- Assigned employees to specific duties to best meet the needs of the store Instructed staff on appropriately handling difficult and complicated sales Hired, trained and evaluated personnel in sales and marketing
- Examined merchandise to verify that it was correctly priced and displayed Scheduled and led weekly store meetings for all employees
- Increased profits through effective sales training and troubleshooting profit loss areas
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies Cleaned and organized the store, including the checkout desk and displays
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Welcomed customers into the store and helped them locate items Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Verified that all customers received receipts for their purchases Supervised and directed all merchandise and shipment processing
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Teacher Assistant
Tulare County Office Of Education
08.2007 - 12.2008
- Communicated regularly with parents about daily activities and behaviors Dressed children and changed diapers
- Organized small groups of children while transitioning to and from outdoor play
- Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces
- Relieved the head teacher and toddler teacher
- Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps
- Promoted language development skills through reading and storytelling Promoted good behavior by using the positive reinforcement method
Education
Associate of Arts - Child development
Porterville college
Porterville, CA01.2009
Certificate - Medical receptionist
North Kern Vocational Training Center
Delano, CA01.2006
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Documentation and reporting
- Shift scheduling
- Policy implementation
- Recruiting and interviewing
- Inventory management
- Policy and procedure development
- Computer skills
- Daily living assistance
- HIPAA compliance
- Language fluency
- Verbal and written communication
- Safety awareness
- Problem-solving
Timeline
EVS Aide
ABMI
01.2025 - Current
Caregiver
In Home Support Services (IHSS)
09.2022 - 01.2024
Insurance Agent
Farmers Insurance Company
05.2021 - 12.2021
Team Photographer
Lifetouch
07.2019 - 05.2021
Tax Preparer
H&R Block
01.2017 - 04.2019
Store Manager
Family nutrition center
09.2009 - 12.2012
Teacher Assistant
Tulare County Office Of Education
08.2007 - 12.2008
Associate of Arts - Child development
Porterville college
Certificate - Medical receptionist
North Kern Vocational Training Center
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