Margarita Colón-Rodríguez

• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and a fast-paced environment.

• Company Overview: Online EAP services
• Online EAP services
• Collaborated with multidisciplinary teams to ensure comprehensive care for clients dealing with complex mental health issues.
• Educated clients on the importance of self-care strategies like exercise, nutrition, sleep hygiene, and social support networks for optimal mental health functioning.
• Enhanced client well-being by developing and implementing customized therapeutic interventions.
• Improved client coping skills through cognitive-behavioral therapy, solution-focused brief therapy, and other evidence-based approaches.
• Integrated cultural competence into counseling sessions, ensuring sensitivity to diverse client backgrounds and needs.
• Coached parents on strategies for managing challenging child behaviors, fostering positive parenting practices.
• Promoted professional development by attending conferences, participating in continuing education courses, and staying current with advances in the field of mental health counseling.
• Supported clients'' personal growth with goal setting, action planning, and progress monitoring.
• Advocated for clients'' needs within various settings such as schools or workplaces to improve overall quality of life.
• Conducted thorough assessments to accurately diagnose mental health disorders and inform appropriate treatment plans.
• Increased client engagement in therapy by building strong rapport, promoting trust, and providing a safe environment for selfexploration.
• Facilitated effective communication between clients and their families to promote understanding and foster positive relationships.
• Utilized trauma-informed care approaches to support clients in processing and healing from past experiences of abuse or neglect.
• Reduced symptoms of anxiety and depression in clients by utilizing mindfulness techniques and relaxation exercises.
• Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources.
• Strengthened couples'' relationships through effective communication training sessions that emphasized active listening skills.
• Provided psychotherapy incorporating cognitive-behavioral, client-centered and play-therapy to treat wide range of psychological problems in patients.
• Linked clients to other programs and community agencies to enhance treatment processes.
• Maintained confidential records related to individual patient treatment using BetterHelp electronic program.
• Treated various anxiety disorders, using exposure therapies such as in vivo, imaginal and virtual reality exposure.
• Mitigated injuries and de-escalated life-threatening events through effective crisis intervention and coordination of emergency services.
• Formulated comprehensive diagnosis and treatment plans to facilitate and optimize follow-up by social workers by conducting thorough clinical interviews.
• Offered individual outpatient therapy to adult clients with wide range of psychological problems.
• Conducted psychological assessments for adults and children to help address variety of clinical concerns and performed educational testing to inform courts of intelligence and personality assessment results.
• Established successful outreach programs to build strong working relationships with family practices, health and wellness staff members and management personnel.
• Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
• Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
• Wrote reports on clients and maintained required paperwork.
• Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
• Implemented variety of evidence-based counseling methods to achieve therapy goals.
• Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
• Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
• Referred clients to other specialists, institutions or support services as necessary.
• Collected information about individuals or clients using interviews, observational techniques, and other assessment methods.
• Leverages excellent oral and written communication skills to interact professionally with staff and clients.
• Identified indications of mental deficiency, abnormal behavior, or maladjustment through direct observation.
• Helped clients obtain outside specialist services by coordinating referrals and advising on options.
• Offered perspective on effectiveness of treatments concerning conditions such as depression and anxiety.

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Managed client relationships through regular check-ins and updates on project progress.
• Assisted clients in navigating complex industry challenges with strategic recommendations.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
• Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Conducted regular reviews of operations and identified areas for improvement.
• Frequently inspected production area to verify proper equipment operation.
• Observed packing operations to verify conformance to specifications.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Delivered comprehensive reports and presentations to stakeholders, providing insights and actionable recommendations for business improvement.
• Analyzed financial data to identify cost-saving opportunities, advising clients on budget optimization strategies.
• Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
• Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.

• Recruited and trained staff and volunteers to upgrade collective team skills.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Mentored team members for professional development, resulting in increased productivity and job satisfaction.
• Provided ongoing direction and leadership for program operations.
• Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
• Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
• Collaborated closely with executive leadership to develop strategic plans for long-term growth.
• Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
• Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
• Monitored program performance to identify areas for improvement.
• Advanced community outreach efforts by forging strong relationships with local partners.
• Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
• Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
• Maintained and updated project related documents.
• Established program policies and procedures to comply with regulatory requirements.
• Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
• Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
• Developed and implemented program evaluation systems to assess program impact.
• Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
• Implemented best practices in project management to optimize workflow efficiencies across the organization.
• Led change management initiatives, fostering a positive organizational culture during periods of transition.
• Enhanced program efficiency by streamlining processes and implementing innovative solutions.
• Communicated regularly with stakeholders, updating on progress to build support for program.
• Negotiated program contracts and agreements to obtain cost-effective pricing.
• Utilized data-driven decision-making techniques to ensure alignment with organizational goals.
• Achieved recognition for program through successful submission of award applications and presentations at industry events.
• Negotiated contracts with vendors to secure advantageous terms, resulting in significant cost savings.
• Increased team productivity by implementing agile methodologies and facilitating effective sprint planning sessions.
• Fostered culture of innovation and continuous improvement, encouraging team feedback and ideas.
• Oversaw staff schedules and assignments to handle programming demands.
• Developed and recommended policies and procedures for evaluating programs.

• Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
• Collaborated with department managers to design customized training plans aligned with organizational goals.
• Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
• Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
• Developed engaging instructional materials, including presentations, handouts, and interactive activities.
• Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
• Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
• Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
• Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
• Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
• Enhanced employee performance by developing and implementing comprehensive training programs.
• Led cross-functional teams comprised of subject matter experts to create collaborative solutions addressing complex organizational challenges through targeted skills development efforts.
• Cultivated strong relationships with stakeholders at all levels of the organization, fostering trust and collaboration in support of shared learning objectives.
• Increased employee retention rates through targeted training interventions and career development opportunities.
• Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
• Spearheaded internal certification programs that increased staff competencies in key areas such as project management or leadership skills.
• Improved training outcomes with introduction of competency-based assessments, ensuring that training objectives were met.
• Developed comprehensive training programs for new software rollouts, leading to smoother transitions and reduced downtime.
• Collaborated with HR to align training initiatives with overall talent development strategies, supporting career progression paths.
• Coordinated with subject matter experts to ensure training content was accurate, relevant, and up-to-date, improving course effectiveness.
• Enhanced employee engagement and learning retention by designing and implementing interactive training modules tailored to diverse learning styles.
• Facilitated cross-departmental training sessions to promote better understanding of interdepartmental roles and improve collaboration.
• Enhanced onboarding experience for new hires with structured training program that accelerated their time to productivity.
• Improved knowledge retention by incorporating case studies and real-life scenarios into training sessions, making learning more relatable.
• Conducted regular training needs analyses across departments, ensuring that all training initiatives were aligned with business objectives.
• Adapted training content for global audience, considering cultural differences and language barriers to ensure inclusivity and effectiveness.
• Streamlined certification process for industry-specific training, reducing time to certification for participants.
• Increased training session attendance, actively promoting sessions through engaging communications and scheduling flexibility.
• Pioneered use of interactive technology in training sessions, such as AR/VR, to create immersive learning experiences.
• Achieved significant improvements in employee performance metrics by identifying skill gaps and delivering targeted training programs.
• Fostered culture of continuous improvement by soliciting and incorporating feedback from training participants into future sessions.

Facilitated virtual, in-person and blended learning sessions.

• Developed and implemented successful onboarding program.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Designed and delivered web-based, self-directed learning materials.

• Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
• Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
• Implemented crisis prevention measures when necessary to maintain safety within therapy sessions.
• Implemented behavioral intervention plans created by clinical supervisors.
• Helped teach important social, play and basic life skills such as personal hygiene management.
• Collected and analyzed data on client performance, adjusting treatment plans accordingly to maximize progress towards goals.
• Promoted social skill development in group settings using targeted activities and role-playing exercises.
• Trained parents and caregivers in behavior management strategies, empowering them to support their child''s growth at home effectively.
• Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
• Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
• Developed behavior intervention plans based on principles of applied behavior analysis.
• Increased client independence by teaching essential self-help skills such as toileting, dressing, and feeding.
• Collected session data to aid in treatment planning and assessment.
• Collaborated with multidisciplinary teams to develop comprehensive behavioral treatment plans for clients with Autism Spectrum Disorder.
• Enabled successful transitions between activities by implementing visual schedules, timers, and clear verbal cues tailored to each client''s needs.
• Enhanced client progress by designing and implementing individualized intervention plans based on Applied Behavior Analysis principles.
• Empowered clients through the acquisition of adaptive living skills such as money management, meal planning, household chores, and personal hygiene tasks.
• Customized therapeutic materials and visual aids to cater to individual client preferences and learning styles, ensuring optimal engagement during sessions.
• Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
• Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
• Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
• Modified behavioral disorders caused by delayed or hindered development to help patients better integrate with peer groups and succeed in social and educational environments.
• Determined if non-progressing clients should continue to be counseled or referred to other specialists.
• Supported clients'' transition to mainstream educational environments by collaborating closely with school staff, ensuring a smooth integration process.
• Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
• Documented patient information through analyzing data, interview notes, and test results and identified and diagnosed nature of clients' problems.
• Partnered with occupational and speech therapists to incorporate sensory integration activities and augmentative communication strategies into treatment plans.
• Contributed to treatment success by offering feedback and guiding patients through exercises.
• Spearheaded the development of social skills groups for clients, providing opportunities to practice peer interaction in a structured environment.
• Offered educational lectures and workshops targeted at specific populations.
• Referred clients to specialists, educational outreach programs, or social service agencies for additional interventional needs.
• Facilitated referrals to outside healthcare professional and medical facilities to obtain specialized care for patients in need of extra support.
• Consulted with other therapists, public, and private service agencies and university researchers to advise clients on resources available.
• Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
• Observed and monitored client behavior and responses to treatment.
• Assisted clients in building emotional regulation skills through mindfulness practices and relaxation techniques.
• Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
• Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
• Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
• Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
• Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
• Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
• Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
• Provided referrals to connect clients with other community resources to support mental health and well-being.
• Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
• Stayed current on mental health research to follow new developments and research in mental health field.

• Updated client documentation for accurate, compliant and current records.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
• Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
• Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
• Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
• Conducted home visits to assess living environment and facilitate access to necessary resources.
• Maintained regular contact with clients by calling and visiting clients' homes.
• Assisted clients with navigating and accessing social services such as housing and medical care.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
• Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
• Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
• Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
• Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
• Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
• Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.
• Advocated for client rights and services, resulting in increased access to necessary support and resources.
• Conducted comprehensive assessments for individuals and families to identify needs, leading to personalized intervention plans.
• Conducted home visits to assess living conditions and provide in-situ support, improving client safety and well-being.
• Collaborated with multidisciplinary teams to provide comprehensive support for clients.
• Enhanced protective measures for children and vulnerable adults with thorough investigations and interventions.
• Promoted family reunification and stability, conducting assessments and providing tailored family support services.
• Assisted clients in identifying community resources and connecting with appropriate services.
• Documented client progress and activities in accordance with agency policies and procedures.
• Collaborated with other professionals to plan and coordinate care for clients.
• Developed and maintained strong relationships with community resources for successful referrals.
• Assisted clients in developing and setting realistic goals to promote positive change.

• Courses Taught: Developmental Psychology, Social Psychology, Diversity at Workplace, Cultural Diversity, Principles of Ethics, Spanish I, Critical Thinking and Reasoning, & Interventions in the Field of Substance Abuse
• Courses Developed: Interventions in the Field of Substance Abuse -The primary focus of this course is amelioration of problems associated with substance abuse and the interaction of multiple macro and micro systems that increase both risk and resilience in achieving this goal
• Psychology of Food -The course will examine the role of food in the construction of self and identity, including gender, social class, ethnicity, and national identity
• Medical Spanish -This course will teach students the basics of Spanish as it applies to the medical field such as physical examinations, emergencies, common diseases within the Latino population, and specializations
• Culinary Spanish-This course serves as an introduction to the Spanish language and Latino culture as applied to the Culinary Arts and Hospitality Service Industry students

• Managed caseload of individual clients, couples, and family therapy sessions.
• Developed customized treatment plans for clients, addressing their unique psychological needs and goals.
• Contributed to team development by providing clinical supervision to junior psychologists or interns seeking licensure.
• Facilitated psychoeducational workshops for patients and families, increasing understanding of mental health issues and available resources.
• Implemented cognitive-behavioral techniques tailored towards each client''s specific symptomatology while monitoring progress throughout treatment duration.
• Conducted thorough psychological assessments using various testing methods to provide accurate diagnoses and inform treatment strategies.
• Enhanced patient well-being through the integration of mindfulness-based interventions and relaxation techniques into therapeutic sessions.
• Improved patient outcomes by utilizing evidence-based therapeutic approaches in individual and group therapy sessions.
• Used therapeutic communication techniques to build rapport and guide discussion with patients.
• Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
• Led group therapy sessions focusing on specific topics such as stress management, coping skills development, or relationship building techniques for improved interpersonal functioning.
• Expanded professional knowledge by attending conferences and participating in continuing education opportunities to stay current on best practices in the field of psychology.
• Documented diagnoses, interventions implemented, and outcomes across outpatient clinics.
• Conducted patient observations by monitoring behavior and documented physical health, family history and medications in mental health assessment reports.
• Managed caseload effectively, ensuring timely documentation and communication with relevant parties such as insurance companies or referring providers.
• Prevented escalation of mental health crises by responding promptly to urgent requests for psychological support from patients and their families.
• Enhanced interdisciplinary collaboration with psychiatrists, social workers, and other mental health professionals to ensure comprehensive care for clients.
• Cooperated with other practitioners to conduct research, devise improvements and discuss treatment innovations.
• Fostered a positive work environment by actively participating in team meetings, offering constructive feedback, and maintaining open lines of communication with colleagues.
• Increased client satisfaction by maintaining a compassionate, non-judgmental environment during therapy sessions.
• Provided crisis intervention services when necessary, de-escalating situations and connecting individuals with appropriate resources for ongoing support.
• Distributed research documents, published journals, presented findings to psychology industry experts and applied in practice areas.
• Identified psychological, emotional or behavioral issues and diagnosed disorders using information obtained from evaluation techniques.
• Counseled individuals and groups regarding problems such as stress, substance abuse or family situations to modify behavior to improve personal adjustment.
• Interacted with clients to assist in gaining insight, defining goals, and planning action to achieve effective personal development and adjustment.
• Updated records and prepared reports to outline program actions, results, and recommended improvements.
• Facilitated group therapy sessions to provide interactive and supportive environment for clients to process experiences and learn new coping skills.
• Collaborated with other healthcare professionals to coordinate care plans and implement continuity of care.
• Led psychoeducational classes, workshops and seminars.
• Defined core problems and determined key strategies for investigating and remediating concerns.