Margarita Cortez
Summary
Experienced in retail, customer service, education, and working with children. I'm a hardworking and dependable person who enjoys helping others and learning new skills. I'm known for being well organized, reliable, and having a positive attitude. I take pride in my work and am always willing to grow and contribute wherever i can.
Overview
1
1
Language
6
6
years of professional experience
Work History
Teacher's Assistant - Director of Education
Sylvan Learning Center
Corona, CA
08.2023 - 08.2026
- Assisted teachers in implementing lesson plans and educational activities.
- Supported students with homework and provided individualized instruction.
- Facilitated small group discussions to enhance student engagement.
- Monitored student progress and shared insights with teachers to support targeted interventions.
- Attended training sessions to improve teaching techniques and support services.
- Provided one-on-one and small group tutoring to help students master learning concepts.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Scheduled staff shifts to ensure optimal coverage for all operational needs. to ensure adequate coverage and efficient operations.
- Created reports on daily operations, attendance records, and program outcomes for the director.
- Assisted Center Director in developing and managing staff schedules and ensuring coverage for all shifts.
- Built strong relationships with center children and families to foster a supportive learning environment.
Retail Sales Associate
Citiwear
Corona, CA
05.2022 - Current
- Assisted customers with product selection and store questions.
- Resolved customer concerns with polite, helpful communication.
- Operated cash register and processed payment transactions.
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Restocked merchandise and organized sales floor displays.
- Followed store policies during opening and closing routines.
Front End Associate
Walmart
Corona
05.2021 - 11.2021
- Trained new front-end associates on efficient checkout procedures and customer service best practices, enhancing team readiness.
- Assisted customers with self-checkout processes and resolved issues, improving overall customer satisfaction.
- Educated customers on product features and benefits, increasing product awareness and driving sales.
- Re-stocked check-out line and end-cap displays with new merchandise.
- Packed merchandise in bags, boxes, or wraps to ensure safe transport for customers.
- Tracked inventory levels using company software programs.
Education
High School Diploma -
Lee V Pollard High School
Corona05-2022
Skills
- Group assistance and tutoring
- Reading and writing support
- Student engagement strategies
- Motivation techniques
- Test proctoring
- Education planning
- Instructional support
- Special education support
- Student tutoring
- Friendly and outgoing
- Clerical support
- Positive attitude
- Cash handling
- Calendar management
- Staff training
- Customer service
Languages
Spanish
Professional
Timeline
Teacher's Assistant - Director of Education
Sylvan Learning Center
08.2023 - 08.2026
Retail Sales Associate
Citiwear
05.2022 - Current
Front End Associate
Walmart
05.2021 - 11.2021
High School Diploma -
Lee V Pollard High School