Summary
Work History
Education
Skills
Timeline
Generic

Margarita DePaulis

Dearborn,MI

Summary

Administrative professional with extensive experience in project management and employee benefits administration. Demonstrated ability to optimize processes and enhance client relationships while managing payroll compliance and onboarding effectively. Bilingual communicator skilled in fostering collaboration and driving organizational success.

Work History

Administrative Asst. to Principal

Melvindale - Northern Allen Park Schools
  • Managed day to day operations of main office, including coordinating daily activities of the Principal, Asst. Principal, Dean of Students, Special Ed. Department
  • Coordinate and lead projects; staff/student ID process, picture day, maintain office equipment, student enrollment/exit files, teacher/classroom assignments, State of Michigan vaccination records, student attendance records
  • Process building payroll; liaison with payroll department for processing any discrepancies.

Benefits Administration

Melvindale - Northern Allen Park Schools
  • Managed employee health benefits and annual open enrollment process, including COBRA administration.
  • Led compliance projects involving disability and FMLA claims and conducted annual financial audits for health plans.
  • Processed and maintained all workers' compensation and FMLA files and reports efficiently.
  • Created and tracked employee information in accordance with Affordable Care Act (ACA) guidelines.
  • Collaborated with HR department on onboarding, termination, and retiree processes to ensure smooth transitions.

Bilingual Support Teacher

Melvindale - Northern Allen Park Schools
  • Provide instruction to ESL (English as a 2nd Language) students in English/Spanish to raise the verbal and written communication skills for students identified as “At-Risk” and meeting the requirements for the ESL program.
  • Aid teachers with daily tasks and activities for bilingual students supporting translation for Spanish speaking students and parents, i.e., telephone calls, written communications, and parent meetings.

Call Center Operations Manager

Visual Services, Inc.
  • Managed day to day activities for Inbound Call Center programs and direct staff of 30
  • Account Manager for client interactions including performance and billing updates
  • Administered annual reviews and quality monitoring to ensure adherence to SLAs
  • Responsible for the Spanish translation of all scripted/non-scripted training materials
  • Recruited, hired and trained direct staff. Developed training content in English and Spanish

ISO Certification Coordinator

Visual Services, Inc.
  • Created processes and procedures for thirty different departments.
  • Developed standard ISO format for Macro, Micro and work instructions.
  • Interviewed internal department management and staff individually to identify/document current processes and developed process improvements and standardization.

Lead Collections Associate

Chase Manhattan Bank
Tampa, USA
  • Company Overview: Tampa, FL
  • Contacted customers nationwide on a variety of delinquent account types.
  • Review and update account information, documented and reported suspected fraud.
  • Processed applications to place delinquent accounts on payment plans as applicable.
  • Interviewed customers and accessed their financial situation for mitigation services.
  • Tampa, FL

Administrative Assistant

Social Security Administration
  • Updated employee information, benefit status and managed payroll discrepancies
  • Processed timesheets for 112 employees on a bi-weekly basis
  • Financial authorization to issue in-office checks and emergency checks when necessary.
  • Review travel expense documents and issue reimbursement checks per SSA guidelines.
  • Coordinated interviews for potential employees and managed new hire onboarding process including background checks.

Administrative Assistant

Hamilton Anderson Associates, Inc.
  • Supported architectural staff with various administrative support functions.
  • Managed schedules and appointments for facilities, parking, maintenance/vendor contracts

Education

Western High School -

Western High School
Detroit, Michigan

Skills

  • Project management
  • Employee benefits administration
  • Payroll processing and compliance
  • Employee onboarding and training
  • Process optimization
  • Client relationship management

Timeline

Administrative Asst. to Principal

Melvindale - Northern Allen Park Schools

Bilingual Support Teacher

Melvindale - Northern Allen Park Schools

Call Center Operations Manager

Visual Services, Inc.

ISO Certification Coordinator

Visual Services, Inc.

Lead Collections Associate

Chase Manhattan Bank

Administrative Assistant

Social Security Administration

Administrative Assistant

Hamilton Anderson Associates, Inc.

Benefits Administration

Melvindale - Northern Allen Park Schools

Western High School -

Western High School

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