Margarita Elias

• Coordinate patient scheduling, check-in, check-out and payments for billing.
• Check patient insurances, demographic, and health history to keep information current.
• Help patients complete necessary medical forms and documentation.
• Maintain strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Manage high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Provide compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Sanitize, restock and organize exam rooms and medical equipment.
• Obtain client medical history, medication information, symptoms, and allergies.
• Facilitate seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Coordinate patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Although I do these as my day to day task, I usually tend to do a little more things as well. These being, opening the mail for the office (inputting checks into the computer under the correct patient, making sure that the mail goes to the correct employee, etc.), ordering IUD's when we are almost out of stock, work on figuring out insurances for pt when they are not in network with our office (continuity of care), and do little task for the doctor when it has to get done right away. I tend to be a fast learner which is why my employer now has a lot of trust in me to be able to handle multiple task.

• Coordinate patient scheduling, check-in, check-out and payments for billing.
• Check patient insurance, demographic, and health history to keep information current.
• Help patients complete necessary medical forms and documentation.
• Maintain strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

During my time working here at the Urgent Care, I was also considered a floater as I would do front and back office. This Urgent Care was also a Worker Compensation office for employees that get hurt while performing their work duties. I would make sure that we have all the information since most of the time they were off work during this process. We would have to submit authorizations for them to get any type of exams done such as Xrays, MRI, etc. I was put to do a little bit of everything during my time working here.