Margarita Farinas

• Lead daily pharmacy operations in a high-volume retail environment, supporting prescription filling, patient service, and workflow efficiency.
• Accurately processed and filled prescriptions while maintaining strict adherence to safety standards and HIPAA compliance.
• Provided front-line patient support by answering phone calls, assisting at pickup and drop-off windows, and resolving medication and insurance questions.
• Conducted outbound patient calls for refill reminders, medication updates, and issue resolution to improve adherence and patient satisfaction.
• Managed inventory, including ordering, receiving, stocking, and monitoring medication supplies to prevent shortages and expired products.
• Assisted pharmacy manager with staff scheduling, workflow coordination, and daily task delegation.
• Served as a lead resource for technicians by providing guidance, training, and support to maintain productivity and quality standards.
• Collaborated closely with pharmacists to resolve prescription issues, insurance rejections, and clinical escalations.
• Demonstrated strong leadership, multitasking, and time-management skills while maintaining excellent customer service.
• Administered vaccines under pharmacist supervision in accordance with state regulations and clinical protocols.

• Prepared and packaged over 1,500 meals daily for distribution to schools, churches, and community organizations.
• -Coordinated food distribution efforts to ensure timely delivery to community partners.
• Maintained cleanliness and followed food safety guidelines during meal preparation.
• Collaborated with team members to ensure efficient, timely delivery of meals to community sites.

• Coordinated prescription transfers by contacting retail pharmacies to obtain requested medication orders.
• Communicated directly with patients to provide prescription updates, clarify delivery details, and support timely home shipment.
• Set up and scheduled over 5000 home delivery orders while ensuring accuracy of patient information and shipping preferences.
• Collaborated closely with pharmacists to resolve missing prescriptions, incomplete orders, and transfer issues to prevent treatment delays.
• Managed high-volume workflow queues while meeting productivity standards in a remote environment.
• Provided professional phone support to patients, pharmacies, and healthcare partners to ensure continuity of care.
• Assisted pharmacists in preparing and dispensing medications accurately.

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• Assisted pharmacists with prescription intake, data entry, and processing in a fast-paced pharmacy environment.
• Managed 50-100 outbound calls per shift with patients and retail pharmacies to coordinate prescription transfers, delivery scheduling, and order updates.
• Processed insurance claims and resolved rejections to prevent delays in patient care.
• Identified and resolved claim issues to avoid treatment interruptions.
• Collaborated with pharmacists and team members to maintain efficient daily operations and patient satisfaction.
• Trained new pharmacy technicians on operational procedures and best practices to enhance team performance and efficiency.

• Processed over 500 coordinated specialty medication prescriptions for patients with complex, chronic conditions (oncology, autoimmune disorders, HIV, transplant).
• Managed high-volume workflow queues, including data entry, benefits investigation, refill coordination, and documentation.
• Conducted refill reminder calls and patient outreach to improve medication adherence.
• Maintained accurate documentation and strict HIPAA compliance within pharmacy systems.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.