Margarita Figueroa
Office Management/Quality Control/Instructional Aide
Mendota,CA
Summary
Dynamic professional with a proven track record at Mendota Unified School District, excelling in roles requiring exceptional customer service and office management. Leveraged positive reinforcement and relationship-building skills to enhance student success and workplace efficiency. Implemented quality control measures, boosting product consistency and customer satisfaction. Expert in verbal and written communication, ensuring confidentiality and meticulous record-keeping.
Overview
10
10
years of professional experience
Work History
Substitute
Mendota Unified School District
05.2024 - Current
- Cover instructional aides and secretary when coverage is needed
- Answer phones, make copies, fax, email & attendance.
- Help students with class work when help is needed.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted struggling students through one-on-one sessions, leading to increased academic success.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Responded to inquiries from callers seeking information.
Office Manager
Saul's Smog & Repair
01.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Established team priorities, maintained schedules and monitored performance.
Quality Control
Cantu Ag
09.2024 - 10.2024
- Implemented comprehensive quality control measures resulting in improved product consistency.
- Implemented quality control measures to reduce defects and increase customer satisfaction.
Time Keeper
Daniel Salas Inc
08.2021 - 10.2023
- Improved time tracking accuracy by implementing a digital system for recording employee hours.
- Developed an effective communication system between employees and supervisors for prompt resolution of any scheduling conflicts or discrepancies.
- Enhanced payroll efficiency with meticulous record-keeping and accurate timesheet submissions.
Office Assistant
G & BL Tax Services
01.2015 - 04.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
Associate of Science - Medical Assistant
San Joaquin Valley College
Fresno, CAChild Development
West Hills College
FirebaughHigh School Diploma -
Mendota High School
Mendota, Ca06-2000
Skills
- Student engagement
- Positive reinforcement
- Relationship building and management
- Behavior management
- Verbal and written communication
- Customer service
- Positive attitude
- Office management
Languages
Spanish
Native or Bilingual
Timeline
Quality Control
Cantu Ag
09.2024 - 10.2024
Substitute
Mendota Unified School District
05.2024 - Current
Time Keeper
Daniel Salas Inc
08.2021 - 10.2023
Office Manager
Saul's Smog & Repair
01.2018 - Current
Office Assistant
G & BL Tax Services
01.2015 - 04.2019
Associate of Science - Medical Assistant
San Joaquin Valley College
Child Development
West Hills College
High School Diploma -
Mendota High School
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