Summary
Overview
Work History
Education
Skills
Timeline
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Margarita Fomina

Kissimmee,FL

Summary

Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

7
7
years of professional experience

Work History

Head Barista

SP Ignatov Coffee Meow
11.2022 - 12.2023
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Head Barista

Surf Coffee
08.2020 - 09.2022
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Increased sales through effective upselling techniques and recommending appropriate menu items.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Consistently met or exceeded daily sales targets by promoting seasonal specials and limited-time offers.
  • Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
  • Contributed to a positive workplace culture by resolving conflicts between team members professionally and efficiently.
  • Ensured compliance with health code regulations by maintaining strict cleaning protocols within the cafe.
  • Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Barista

Cafe Surrealist
08.2019 - 07.2020
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Cook

Pub 13 SP Marina
11.2017 - 06.2019
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Communicated closely with servers to fully understand special orders for customers.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

Sales Assistant

Kvik Technomir
10.2016 - 04.2017
  • Boosted store revenue through upselling and cross-selling techniques.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
  • Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

Municipal Budgetary High School N2
Protvino Russia
06.2015

Skills

  • Customer service excellence
  • Conflict resolution
  • Team leadership
  • Order processing
  • Latte art mastery
  • Staff training
  • Supply ordering
  • Menu development
  • Barista mentoring
  • POS system operation
  • Problem-solving abilities
  • Product knowledge
  • Inventory management

Timeline

Head Barista

SP Ignatov Coffee Meow
11.2022 - 12.2023

Head Barista

Surf Coffee
08.2020 - 09.2022

Barista

Cafe Surrealist
08.2019 - 07.2020

Cook

Pub 13 SP Marina
11.2017 - 06.2019

Sales Assistant

Kvik Technomir
10.2016 - 04.2017

High School Diploma -

Municipal Budgetary High School N2

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Margarita Fomina