Margarita Gonzalez
Mecca,CA
Summary
Dedicated professional with extensive experience in personal care and customer service, notably at Desert Arc. Proven ability to ensure safety and comfort for individuals with special needs while demonstrating strong communication skills. Adept at incident reporting and maintaining compliance with safety procedures, contributing to a positive environment and exceptional service delivery.
Safety professional with strong background in hazard assessment, risk management, and regulatory compliance. Known for fostering collaborative team environments and delivering consistent results. Adept at identifying potential safety issues and implementing effective solutions. Reliable in adapting to changing needs, ensuring workplace safety and operational efficiency.
As for my experience with children i have volunteered with the school while being called in to supervise my child while i was there would assist with other children in the classroom or the play area. I am currently enrolled with IHSS as a care provider for minor children my child being one of them started October of 2023.
Overview
2026
2026
years of professional experience
Work History
Bus Aide
Desert Arc
- Assisted passengers with boarding and disembarking, ensuring safety and comfort during transport.
- Monitored passenger behavior to maintain a positive environment throughout trips.
- Collaborated with drivers to ensure timely departures and arrivals at designated locations.
- Delivered exceptional customer service by addressing passenger inquiries and concerns promptly.
- Maintained cleanliness and organization of transportation vehicles before and after use.
- Supported individuals with disabilities by providing necessary assistance during transit.
- Adapted quickly to changing schedules and routes, ensuring efficient operational flow.
- Documented incidents or issues encountered during transport, reporting them to supervisory staff for resolution.
- Communicated with bus driver to meet the clients medical, physical and behavioral needs during transport.
- Lifted and moved clients to optimize comfort.
- Assisted special need clients with self-care to maintain proper hygiene while in transit.
- Operated lift and secured wheelchair to maximize student safety and stability.
- Placed special needs clients in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
IHSS Provider
Zavier Lopez
Mecca, CA
10.2023 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Learned and applied principles of personal care and hygiene management.
- Supported clients in meal preparation, promoting nutritional awareness.
- Maintained accurate records of care provided for client continuity.
- Communicated effectively with clients to understand their needs and preferences.
- Developed skills in time management to prioritize client tasks efficiently.
- Aided clients with medication management, ensuring proper administration and adherence to prescribed schedules.
Restaurant Team Member
Taco Bell
Coachella
09.2022 - 07.2023
- Operated kitchen equipment safely, maintaining cleanliness and adherence to health standards.
- Assisted in food preparation, following standardized recipes for consistency and quality.
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
- Handled cash transactions accurately, balancing registers at the end of shifts.
- Maintained inventory levels through regular stock checks and communicated needs to management.
- Addressed customer inquiries and resolved complaints promptly, promoting brand loyalty and repeat business.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Provided exceptional customer service, ensuring orders were accurate and delivered promptly.
Medical Assistant
Indroj Medical Group
08.2019 - 05.2021
- Prepared examination rooms, maintaining cleanliness and organization for efficient workflow.
- Supported healthcare providers by coordinating patient scheduling and follow-up appointments.
- Administered basic clinical procedures, including taking vital signs and preparing lab specimens.
- Communicated effectively with patients to address concerns and provide information on procedures.
- Participated in training sessions to improve skills in electronic health record management systems.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Cashier
Aldos Mexican Food
Coachella, CA
07.2017 - 06.2020
- Assisted customers with menu selections and addressed inquiries regarding food options.
- Maintained cleanliness and organization of the cashier station and dining area.
- Collaborated with team members to ensure timely service during peak hours.
- Maintained cleanliness and organization of the cash register area to enhance customer experience.
- Handled cash, credit, and debit transactions while ensuring compliance with company policies.
- Collaborated with team members to streamline operations during peak hours, enhancing service speed.
- Resolved customer complaints promptly to ensure satisfaction and repeat business opportunities.
- Monitored inventory levels at the cash register, reporting shortages for timely restocking.
- Trained new cashiers on operational procedures and customer service best practices for consistency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Education
Certificate - Medical Assistant
Mayfield College
Cathedral City, CA05.2019
High School Diploma -
Coachella Valley High School
Thermal, CA05.2013
Skills
- Child supervision
- Safety awareness
- Personal care
- Special needs
- Safety procedures
- Documentation skills
- Teacher assistance
- Incident reporting
- Mobility assistance
- Behavior monitoring
- Report writing
- Emergency procedures
- Wheelchair requirements
- Customer Service
- Communication Skills
- Volunteer
- HIPAA compliance
- Phlebotomy
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
IHSS Provider
Zavier Lopez
10.2023 - Current
Restaurant Team Member
Taco Bell
09.2022 - 07.2023
Medical Assistant
Indroj Medical Group
08.2019 - 05.2021
Cashier
Aldos Mexican Food
07.2017 - 06.2020
Bus Aide
Desert Arc
Certificate - Medical Assistant
Mayfield College
High School Diploma -
Coachella Valley High School