Margarita Hernaiz
Fort Worth,TX
Summary
Results-oriented professional driven to manage costs and establish strategic, beneficial partnerships and relationships with users, vendors and service providers. A demonstrated ability to deliver mission-critical results while remaining committed to cost-effective management of resources and qualify performance.
Overview
16
16
years of professional experience
Work History
LOUNGE MANAGER
GLOBAL LOUNGE NETWORK
01.2014 - 05.2024
- Manages the functions of an office, operations and plans
- Prioritize and schedules workload, delegating specific tasks as necessary to staff; coordinates and oversees clerical and technical support activities; monitors productivity and evaluates outcomes; compiles and produces a variety of status reports
- Ensures compliance with established departmental policies, procedures, and goals
- Direct and manage all daily operations providing overall leadership in the continuing effort to deliver outstanding service and financial profitability including, but not limited to budgeting and forecasting, strategic planning, leading service initiatives and balanced scorecard performance
- Interview, assess and train personnel for a variety of positions, monitor and develop team member performance.
SALES EXECUTIVE
STEWART ENTERPRISES
01.2011 - 01.2014
- Cultivated relationships, administered sales processes, appointment setting, strong presentation skills, public speaking, and closing sales.
MANAGEMENT ASSISTANT/SALES AGENT
ENTERPRISE CAR RENTAL
01.2008 - 01.2011
- Maintained exceptional customer service standards, supervisory duties, service techniques and guest interactions
- Communicated well and used interpersonal skills to establish positive relationships with guests and employees
- Provided support to the sales team, developed sales forecasts and schedules to reflect desire productivity targets, prepared weekly sales reports for the sales team and management
- Assisted in the training of new customer service representatives and associates.
Education
BACHELOR OF BUSINESS ADMINISTRATION in Marketing Management -
UNIVERSIDAD DE PUERTO RICO
01.2001
MASTER’S DEGREE OF INTERNATIONAL RELATIONS AND DIPLOMACY (IN PROGRESS) -
CENTRO DE ESTUDIOS AVANZADOS DE PUERTO RICO Y EL CARIBE
Skills
- Personnel Management
- Training
- Computer literate
- Word
- Excel
- Outlook
- Power Point
- Problem Solving
- Budget Planning
- Dominates English and Spanish
- Authorized to work in the US
Timeline
LOUNGE MANAGER
GLOBAL LOUNGE NETWORK
01.2014 - 05.2024
SALES EXECUTIVE
STEWART ENTERPRISES
01.2011 - 01.2014
MANAGEMENT ASSISTANT/SALES AGENT
ENTERPRISE CAR RENTAL
01.2008 - 01.2011
BACHELOR OF BUSINESS ADMINISTRATION in Marketing Management -
UNIVERSIDAD DE PUERTO RICO
MASTER’S DEGREE OF INTERNATIONAL RELATIONS AND DIPLOMACY (IN PROGRESS) -
CENTRO DE ESTUDIOS AVANZADOS DE PUERTO RICO Y EL CARIBE
Similar Profiles
Julia HarosJulia Haros
Supervisor at GLOBAL LOUNGE NETWORKSupervisor at GLOBAL LOUNGE NETWORK
Malehu Mammitji MampaMalehu Mammitji Mampa
Cashier at Queens Network LoungeCashier at Queens Network Lounge
Gisanny OcasioGisanny Ocasio
Assistant Manager at Global LoungeAssistant Manager at Global Lounge