Margarita Hernandez
Behavior Technician
Vero Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
31
31
years of professional experience
1
1
Language
Work History
Product Testing & Certification Analyst
Verizon/TracFone Wireless
11.2013 - 09.2024
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented quality assurance measures to maintain high standards of customer care services.
Customer Service Representative
BellSouth Telecommunications
06.1993 - 12.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate of Arts - Education Elementary
Miami Dade College
Miami, FL 05.2001 -
Training Completion - Registered Behavior Technician
Autism Partnership Foundation
05.2001 -
Skills
Natural environment training
Social skills development
Relationship building
Client engagement
Social Interaction
Attention to Detail
Documentation and reporting
MS Office proficiency
Timeline
Product Testing & Certification Analyst
Verizon/TracFone Wireless
11.2013 - 09.2024
Associate of Arts - Education Elementary
Miami Dade College
05.2001 -
Training Completion - Registered Behavior Technician
Autism Partnership Foundation
05.2001 -
Customer Service Representative
BellSouth Telecommunications
06.1993 - 12.2002
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