Margarita Hernandez
AUSTIN,TX
Summary
Detail-Oriented Clerical Assistant experienced in managing administrative operations and satisfying customer needs. Delivered exceptional service through effective communication and problem-solving in fast-paced environments. Committed to fostering team cohesion while navigating complex business operations with professionalism.
Overview
25
25
years of professional experience
Work History
Valley Baptist Medical Hospital
Conifer Healthcare Solutions
Brownsville, Oregon
06.2022 - Current
- Resolved customer issues with knowledgeable and friendly service to promote high satisfaction.
- Contributed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Facilitated cross-department teamwork to improve communication and achieve objectives.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Clerical Assistant
Lette Insurance Agency
Brownsville, TX
11.2020 - Current
- Sorted and distributed business correspondence to the correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Coordinated records and resources for special projects, ensuring team members had necessary support to meet project requirements.
- Organized office records and maintained well-stocked supplies to support team operations.
- Worked easily with office programs such as Teams and Microsoft to carry out daily team clerical needs.
Owner/Operator
Creative Minds Child Care Center
Brownsville, TX
06.2007 - 12.2021
- Assessed, optimized and elevated operations to target current and expected demands.
- Oversaw project execution, phase progress, workmanship, and team performance, ensuring on-time completion of deliverables.
- Directed hiring and training of new department managers, enhancing leadership capabilities across the organization.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
- Oversaw staff hiring and initiated new training and scheduling processes, streamlining operations to improve workflow.
Sales Consultant
Dillard's
Brownsville, TX
04.2012 - 08.2021
- Coordinated and participated in client relationship-building activities to strengthen partnerships.
- Fostered customer relationships, expanding customer base and enhancing loyalty.
- Maintained high client satisfaction ratings by providing proactive resolution strategies and addressing questions or concerns.
- Identified, coordinated and participated in client relationship-building activities and meetings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Provided accurate pricing information to customers upon request.
- Coordinated with project managers across multiple initiatives to align development timelines, planning testing and working with client representatives.
Allstate
Tipton Ford
Brownsville, TX
10.2018 - 10.2019
- Delivered prompt responses to customer inquiries, ensuring clarity during policy transactions.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Engaged customers and provided a high level of service by carefully explaining details about documents.
- Strategizing long-term business objectives by assessing customer feedback for direction on process improvements.
- Provided quality control and maximized revenue by eliminating downtime, implementing proven selling strategies and promoting marketing messages.
- Improved office operations continually by maintaining records, tracking data and promoting internal communications.
- Enhanced office operations by maintaining accurate records, tracking data, and facilitating internal communications.
Paraprofessional
Los Fresnos Consolidated School District
Los Fresnos, TX
08.2004 - 06.2009
- Established and enforced rules for behavior and procedures for maintaining order among class of 24 students.
- Maintained productive communication with parents and teachers to support program participation.
- Liaised with teachers to develop cohesive educational plans and improve student support.
- Established and enforced rules for behavior and procedures for maintaining order among a class of 24 students.
- Helped students clarify concepts and improve academic performance. with developing thesis ideas.
- Collaborated with teachers to create cohesive educational plans that enhanced student support.
Teacher
Faith Christian Academy
Brownsville, TX
08.2001 - 06.2007
- Utilized classroom technologies to design engaging lectures and lessons that met curriculum standards.
- Established and enforced rules for behavior and procedures for maintaining order among a class of 20 students.
- Selected and implemented interesting and interactive learning media to increase student understanding of course materials.
- Established and enforced rules for behavior and procedures for maintaining order among class of 20 students.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Chosen and integrated interactive learning media to enhance student comprehension of course materials.
- Assisted students with developing thesis ideas.
- Mentored and counseled students with social adjustment and academic issues.
- Created tests and assignments to evaluate student knowledge.
Education
Bachelor of Science - Interdisciplinary Studies
University Of Texas Brownsville
Brownsville, TXAssociate of Applied Science - Child Care Development
University Of Texas Brownsville
Brownsville, TXAssociate of Arts - Child Development
University Of Texas Brownsville
Brownsville, TXHigh School Diploma -
J.W.Nixon High School
Laredo, TXSkills
- Medical records
- Records management
- Data management
- Billing and invoicing
- Scheduling and calendar management
- Microsoft Office
- Office applications
- Administrative support
- Customer service
- Problem solving
- Effective communication
- Effective communication
Additional Information
Proficient in Microsoft Excel for Financial modeling and analysis
Experience
["Teachers and Instructors, All Other"],["Teachers and Instructors, All Other"],[],["Sales and Related Workers, All Other"],["Chief Executives"],["Office Clerks, General"]
Timeline
Valley Baptist Medical Hospital
Conifer Healthcare Solutions
06.2022 - Current
Clerical Assistant
Lette Insurance Agency
11.2020 - Current
Allstate
Tipton Ford
10.2018 - 10.2019
Sales Consultant
Dillard's
04.2012 - 08.2021
Owner/Operator
Creative Minds Child Care Center
06.2007 - 12.2021
Paraprofessional
Los Fresnos Consolidated School District
08.2004 - 06.2009
Teacher
Faith Christian Academy
08.2001 - 06.2007
Bachelor of Science - Interdisciplinary Studies
University Of Texas Brownsville
Associate of Applied Science - Child Care Development
University Of Texas Brownsville
Associate of Arts - Child Development
University Of Texas Brownsville
High School Diploma -
J.W.Nixon High School