Summary
Work History
Skills
Timeline
Generic

Margarita Hicks

Layton,UT

Summary

Previous Home Service work history with a proven track record of collections, excelling in resource allocation and enhancing client communication. Skilled in time management and documentation, I streamlined processes, improving response times and customer satisfaction. Bilingual in English and Spanish, I effectively managed customer accounts, ensuring accuracy and timely updates.

Work History

Scheduling Coordinator

Dick Kearsley Service Center
2021 - 2022
  • Managed appointment logistics using scheduling software to enhance workflow processes.
  • Collaborated with team members to address scheduling conflicts and ensure timely communication.
  • Monitored and adjusted schedules based on evolving priorities to meet organizational needs.

Assistant Project Coordinator

Paul Davis Resoration
2020 - 2021
  • Coordinated project schedules, ensuring timely completion of tasks and adherence to deadlines.
  • Assisted in resource allocation, optimizing team performance and workflow efficiency.
  • Collaborated with cross-functional teams to gather requirements and provide project updates.
  • Supported project documentation efforts, maintaining accuracy and organization of files.
  • Utilized project management software to track deliverables and support reporting processes.
  • Assisted customers with inquiries and provided prompt solutions to enhance satisfaction.
  • Managed customer accounts, ensuring accuracy and timely updates of information.
  • Assisted customers in both English and Spanish, ensuring clear communication and understanding of services.

Administrative Coordinator

Professional Carpet Cleaning
2007 - 2009
  • Coordinated scheduling for cleaning appointments, ensuring optimal allocation of resources.
  • Managed inventory of cleaning supplies and equipment, maintaining adequate stock levels.
  • Assisted in developing customer communication protocols to enhance service delivery.
  • Streamlined administrative processes, improving response times for client inquiries.

Office Administrative Assistant

Rockwell Disaster Cleanup
2005 - 2007
  • Coordinated daily office operations to enhance workflow efficiency and support team productivity.
  • Managed scheduling and appointment bookings for field teams, ensuring optimal resource allocation.
  • Assisted in the preparation of client correspondence and documentation for disaster recovery projects.

Skills

  • Attention to detail
  • Data entry
  • Time management
  • File organization
  • Office administration
  • Inbound phone call handling
  • Documentation and recordkeeping
  • Filing
  • Scheduling appointments
  • Debt recovery

Timeline

Scheduling Coordinator

Dick Kearsley Service Center
2021 - 2022

Assistant Project Coordinator

Paul Davis Resoration
2020 - 2021

Administrative Coordinator

Professional Carpet Cleaning
2007 - 2009

Office Administrative Assistant

Rockwell Disaster Cleanup
2005 - 2007

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Margarita Hicks