Margarita Howard-Cordova

• Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
• Updated and maintained rental agreement files and documents.
• Answered telephones to assist customers and resolve issues.

Employee scheduling

Orders, accounts payable

Online reservations

Customer Service, retail sales, cashier

• Collected payment by processing credit card transactions.
• Researched industry trends related to rental prices in order to determine optimal pricing strategies.
• Stocked shelves with merchandise according to company guidelines.
• Demonstrated basic skiing and snowboarding skills to help customers choose the right gear.
• Processed payments for rentals using a point-of-sale system.
• Assisted customers with selecting the appropriate ski size, type, and style based on their skill level and desired terrain.
• Stocked shelves with new inventory of rental items such as skis, snowboards, boots.
• Instructed customers on proper fitting techniques for ski and snowboard boots and clothing.
• Answered customer inquiries regarding product features and benefits.
• Educated customers about local mountain conditions such as trails open and closed or weather forecasts.
• Adjusted bindings to ensure proper fit of customer's boots.
• Explained policies and reviewed documentation to obtain signatures.
• Employed sales techniques to boost sales and services.
• Processed payments using cash or credit cards in accordance with company policies.
• Resolved customer complaints in a professional manner while adhering to company guidelines.
• Stocked inventory of supplies such as maps, brochures, cleaning products when necessary.
• Greeted customers and provided excellent customer service.
• Completed paperwork associated with each transaction accurately and efficiently.
• Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required documents.
• Prepared end-of-day reports detailing all transactions completed during shift.
• Coordinated with team members to maintain store cleanliness.
• Answered customer questions to maintain high satisfaction levels.
• Handled phone reservations, providing excellent communication skills.
• Managed reservations, cancellations, and billing inquiries.
• Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
• Assisted customers in selecting appropriate rental items.
• Handled customer complaints professionally and effectively.
• Organized merchandise displays to maximize sales potential.
• Trained new employees on store policies and procedures.
• Performed routine maintenance checks on rental equipment.
• Conducted daily opening and closing procedures efficiently.

• Obtained proper permits to carry out electrical work on facility and construction projects.
• Performed basic accounting, payroll and bookkeeping services to manage business operations.
• Entered deposits, credit card charges and sales entries to facilitate cash management.
• Reviewed purchase documents and company receipts for reconciliation with statements.
• Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
• Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
• Documented transaction details to track and manage financial data.
• Analyzed financial transactions, assigning to specific accounts.
• Prepared accurate financial reports each month by collecting, analyzing, and summarizing account information.
• Reconciled vendor statements to assist in monthly closings.
• Reconciled intercompany accounts on a regular basis.
• Ensured accuracy in all accounting entries and records.
• Resolved billing discrepancies with vendors or customers promptly.
• Assisted with the preparation of budgets and forecasts.
• Developed strategies to reduce costs while improving efficiency within the accounting department.
• Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
• Managed payroll processing for staff members.
• Provided assistance in preparing tax returns annually.
• Conducted monthly bank reconciliations.
• Assessed customer creditworthiness by reviewing financial statements, trade references.
• Maintained and reconciled general ledger accounts.
• Processed accounts payable and receivable transactions.
• Generated invoices for clients and tracked payments received from customers.
• Verified accuracy of vendor invoices against purchase orders prior to payment processing.
• Monitored accounts receivable, followed up on overdue payments.
• Calculated and produced checks for utilities, taxes and other operational payments.
• Supported month-end closing processes by preparing journal entries.
• Reduced financial discrepancies by verifying accounting statements.
• Monitored loans and accounts payable to confirm payments are current.
• Verified the accuracy of vendor invoices before payment processing.
• Handled bi-weekly payroll services for company employees.
• Maintained accurate financial records using QuickBooks software.
• Prepared and processed invoices, bills, and payments timely.
• Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
• Coordinated with external auditors during annual audit process.

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Helped customers by answering questions and locating merchandise.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Initiated friendly conversation with customers to determine level of assistance required.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
• Created price tags and merchandise signs for new items.
• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
• Used product knowledge to suggest items to match client needs.
• Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
• Calculated pricing, applied discounts and collected payments to process transactions.
• Assessed customer product needs and interests in order to best recommend suitable items.
• Promoted special offers and discounts to encourage additional purchases.
• Tracked inventory levels throughout the day and restocked items as needed.
• Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
• Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
• Demonstrated knowledge of store products and services.
• Handled customer complaints in a professional manner.
• Provided product information and answered customer questions.
• Greeted customers upon entering the store and provided assistance.
• Inspected purchased items for defects before handing them over to customers.
• Assisted with unloading delivery trucks and stocking shelves with new merchandise.
• Completed transactions in an efficient manner while providing excellent customer service.
• Organized displays to attract customers and promote sales.
• Stocked shelves with merchandise according to company standards.
• Operated point-of-sale systems accurately to process payments from customers.
• Offered suggestions for additional items that may be of interest to customers.
• Kept informed about new products arriving at the store on a regular basis.
• Cleaned shelves, counters and tables to maintain organized store.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Ensured store cleanliness and adherence to safety standards.
• Conducted regular price audits to ensure accuracy.
• Greeted customers to determine wants or needs.
• ssisted in visual merchandising tasks, creating attractive displays.
• Bagged or packaged purchases and wrapped gifts.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Maintained visually appealing and effective product displays.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Maintained records related to sales for store management.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• ssessed customer needs through active listening skills.
• Managed inventory levels, restocked shelves as needed.
• Answered store and merchandise questions and led customers to wanted items.
• Performed opening and closing duties, including cash handling.
• Processed customer transactions quickly and accurately.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.