Margarita Igoe
Smithville
Summary
Bilingual professional with strong customer service skills. Proven ability to adapt and collaborate effectively, ensuring exceptional support and positive relationships with diverse clients. Adaptable site support specialist with a strong track record in customer service and technical support. Skilled in efficient data entry and communication, contributing to a positive workplace culture and enhancing client satisfaction.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Site Support Specialist
Community Action Inc.
Bastrop
09.2019 - 06.2025
- Utilized basic computer skills, including Word and PowerPoint, for effective communication.
- Collaborated with individuals from diverse cultural backgrounds.
- Provided technical support to customers via phone and email.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Maintained positive working relationship with fellow staff and management.
- Updated daily log book with information about visitors entering the premises.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
Shift Leader
McDonald's
Irving
06.2000 - 10.2004
- Monitored employee performance and provided feedback for improvement.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Adhered to all health code regulations while preparing food items for customers.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Assisted in training new employees on shift operations.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Checked orders for quality and completeness.
- Handled emergency situations with composure and in accordance with company guidelines.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Receptionist
(PRI) Mexican Political National Party
Acapulco
07.1996 - 10.1998
- Updated daily log book with information about visitors entering the premises.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Receptionist
Acapulco Medical Clinic
Acapulco
03.1992 - 08.1995
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled appointments for clients, customers, and other visitors.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Education
High School Diploma -
Secundaria Tecnica 67
Acapulco, Guerrero06-1993
Psychology
University of Guerrero
Acapulco, GuerreroSkills
- Bilingual Spanish (native language) and English (as second language)
- Basic computer skills, Word, and PowerPoint
- Data entry
- Experience working with diverse cultures and backgrounds
- Customer service
- Appointment scheduling
- Technical support
- Operations coordination
- Documentation management
Accomplishments
2022
Children’s Advocacy Center
Recognizing and Reporting Child abuse & Neglect Training
2008
Certificate of Appreciation
20 years of service to the Children’s Ministry
Certification
2024
Community Action Inc. & TIN NETWORK
Certificate of Interpreter / Translator
Timeline
Site Support Specialist
Community Action Inc.
09.2019 - 06.2025
Shift Leader
McDonald's
06.2000 - 10.2004
Receptionist
(PRI) Mexican Political National Party
07.1996 - 10.1998
Receptionist
Acapulco Medical Clinic
03.1992 - 08.1995
High School Diploma -
Secundaria Tecnica 67
Psychology
University of Guerrero
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