Summary
Overview
Work History
Education
Skills
LANGUAGES
HOBBIES
Timeline
Generic

Margarita Jimenez

Edinburg

Summary

Call Representative with over 12 years of diverse experience in coordination, data management, and client services. Proven track record of enhancing operational efficiency and client satisfaction through innovative strategies and meticulous attention to detail. Adept at fostering team collaboration and driving significant improvements in service delivery.

Overview

14
14
years of professional experience

Work History

Debit Fraud Detection

Advanced Call Center Technologies LLC
Harlingen, TX
06.2024 - Current

Reviewed accounts flagged for fraudulent activity. Conducted outbound calls to investigate suspicious transactions. Assisted in processing claims for fraudulent transactions. Unblocked debit cards upon detection of suspicious activity. Replaced debit cards for customers experiencing issues due to chip malfunctions.

Care Coordinator

Senture llc
London
08.2023 - Current
  • Authoritatively managing care coordination at Senture llc since Aug 2023
  • Enthusiastically implementing patient-centered care plans
  • Achieving significant improvements in patient satisfaction
  • Utilizing visionary thinking to anticipate and address potential issues
  • Making a measurable impact on patient health and wellbeing
  • Boosted team efficiency by 30% through streamlined workflow optimizations.
  • Foster team collaboration to enhance patient care outcomes.
  • Implement innovative strategies to improve care delivery efficiency.
  • Provide empathetic support, improving patient emotional comfort.
  • Maintain meticulous records to ensure accuracy in patient care.

funding representative

JDP Capital Inc
Manhattan
03.2022 - 09.2023
  • Spearheaded funding call operations at JDP Capital Inc
  • Innovatively improved call strategies, enhancing efficiency
  • Applied detail-focused approach to assess funding requirements
  • Resolved complex funding issues, ensuring client satisfaction
  • Boosted funding success rate by 15% through strategic initiatives
  • Eager to learn and apply new skills, committed to achieving team goals.
  • Managed rigorous documentation to support funding accuracy and compliance.
  • Streamlined funding processes, reducing cycle time by 20%.
  • Coordinated with cross-functional teams to align funding with strategic goals.

Dispatcher/ data clerk

JAM XPRESS LLC
Edinburg
08.2012 - 05.2023
  • Managed dispatch operations for JAM XPRESS LLC with precision and efficiency
  • Maintained accurate data records to ensure smooth operations
  • Utilized advanced dispatch software to coordinate deliveries
  • Resolved scheduling conflicts swiftly, minimizing delays
  • Eager to learn and excel, consistently punctual and dedicated to professional growth.
  • Boosted delivery efficiency by optimizing route planning.
  • Analyzed dispatch trends to predict and mitigate potential delays.

Invoice/billing

Ally’s Produce LLC
Edinburg
08.2012 - 05.2023
  • Managed invoice and billing processes at Ally’s Produce LLC
  • Ensured accurate and timely billing
  • Handled customer queries with professionalism
  • Resolved invoice discrepancies efficiently
  • Implemented innovative billing solutions
  • Streamlined billing operations, enhancing efficiency and customer satisfaction.
  • Introduced digital invoicing system, reducing errors and processing time.
  • Maintained high accuracy in invoice management, ensuring compliance.

Education

High School - undefined

Edinburg High School
Edinburg
05.1997

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Problem resolution
  • Verbal communication

LANGUAGES

  • English
  • Spanish

HOBBIES

Reading, Crocheting, Drawing

Timeline

Debit Fraud Detection

Advanced Call Center Technologies LLC
06.2024 - Current

Care Coordinator

Senture llc
08.2023 - Current

funding representative

JDP Capital Inc
03.2022 - 09.2023

Dispatcher/ data clerk

JAM XPRESS LLC
08.2012 - 05.2023

Invoice/billing

Ally’s Produce LLC
08.2012 - 05.2023

High School - undefined

Edinburg High School