- English

Call Representative with over 12 years of diverse experience in coordination, data management, and client services. Proven track record of enhancing operational efficiency and client satisfaction through innovative strategies and meticulous attention to detail. Adept at fostering team collaboration and driving significant improvements in service delivery.
Reviewed accounts flagged for fraudulent activity. Conducted outbound calls to investigate suspicious transactions. Assisted in processing claims for fraudulent transactions. Unblocked debit cards upon detection of suspicious activity. Replaced debit cards for customers experiencing issues due to chip malfunctions.