MARGARITA JUAREZ
Los Angeles
Summary
CONTACT Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Dispatcher
Diamond Environmental Services
10.2023 - Current
- Coordinated dispatch operations to ensure timely delivery of services across multiple regions.
- Managed communication between drivers and clients, optimizing route efficiency and response times.
- Implemented scheduling systems to enhance workflow and reduce operational delays.
- Trained new dispatchers on software tools and best practices for effective service management.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 40+ fleet vehicles.
CSR IMPORT
Price Transfer
04.2023 - 07.2023
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reviewed internal processes, procedures and policies using Internal Trade Compliance regulations to govern importing and exporting.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Maintained up-to-date knowledge of US customs regulations and international trade laws.
- Insured cargo against loss, damage or pilferage.
- Obtained necessary import and export licenses and permits for shipments.
Ocean Import CSR Agent
Nippon Express
01.2023 - 03.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats and emails to facilitate customer service
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Consulted with customers to resolve service and billing issues
- Improved customer service wait times to mitigate complaints
- Mentored new employees on procedures and policies to maximize team performance.
Clerk
Nova Freight
11.2021 - 08.2022
- Recorded production data, including volume produced, consumption of raw materials and quality control measures
- Compiled information, such as production rates and progress, materials inventories, materials used, and customer information, so that status reports can be completed
- Compiled and prepared documentation related to production sequences, transportation, personnel schedules, and purchase, maintenance, and repair orders
- Maintained files, such as maintenance records, bills of lading and cost reports
- Answered multi-line telephone system and routed calls to appropriate personnel.
Line Worker / Lead
Elizabeth's Foods
04.2017 - 06.2021
- Weighed and measured materials to create uniform products
- Reported damaged and defective products to supervisor
- Trained new employees regarding machinery operation and safety guidelines
- Communicated production deadlines and goals to staff members to increase team productivity
- Removed hazards and obstacles from work spaces to prevent accidents
- Packaged, labeled and sorted products to prepare items for delivery
- Maintained clean worksite to avoid hazards from chemicals and fragile products.
Education
El Camino College
Torrance, CAHigh School Diploma - undefined
Chavez High School
Compton, CA08.2015
Skills
- Critical Thinking
- Data Communications
- Customer Experience
- Document Organization
- Cash Register Operations
- Customer Satisfaction
- Team Goals
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Data Entry
Languages
Spanish
Full Professional
Skills
- Customer Service
- Call Documentation
- Language] Fluency
- Customer Support
- Microsoft Excel
Timeline
Dispatcher
Diamond Environmental Services
10.2023 - Current
CSR IMPORT
Price Transfer
04.2023 - 07.2023
Ocean Import CSR Agent
Nippon Express
01.2023 - 03.2023
Clerk
Nova Freight
11.2021 - 08.2022
Line Worker / Lead
Elizabeth's Foods
04.2017 - 06.2021
El Camino College
High School Diploma - undefined
Chavez High School
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