Margarita Khoury
St Johns,FL
Summary
Military spouse. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Teacher
Amazing Explorers Academy Ponte Vedra
St Johns, FL
07.2024 - Current
- Developed and implemented lesson plans based on curriculum objectives.
- Provided individualized instruction to meet the needs of all students.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Customer Service Representatives
Teleperformance
Remote
06.2022 - 04.2024
- Served as liaison between customers and internal departments, facilitating communication to resolve issues promptly.
- Mastered various tools and platforms used for virtual support, enhancing overall productivity and effectiveness in assisting customers.
- Streamlined virtual support process for increased efficiency and improved response times.
Customer Services Representatives
Data Vimenca
Remote
06.2018 - 06.2021
- Spearheaded process improvement projects, leading to significant time savings without compromising quality or accuracy of work completed.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed over 50 customer calls per day.
Education
High School Diploma -
Manuel Arturo Machado
Domincian R07.2008
Skills
- Microsoft PowerPoint
- Customer Service
- Critical Thinking
- CRM Software
Languages
English
Professional
Spanish
Professional
Timeline
Teacher
Amazing Explorers Academy Ponte Vedra
07.2024 - Current
Customer Service Representatives
Teleperformance
06.2022 - 04.2024
Customer Services Representatives
Data Vimenca
06.2018 - 06.2021
High School Diploma -
Manuel Arturo Machado
Similar Profiles
Francesca PincaFrancesca Pinca
Assistant Infant Teacher at Amazing Explorers AcademyAssistant Infant Teacher at Amazing Explorers Academy
Dyana GutierrezDyana Gutierrez
Teacher at Amazing Explorers AcademyTeacher at Amazing Explorers Academy
AMY N. GARCIA LOZADAAMY N. GARCIA LOZADA
Teacher Assistant at Amazing Explorers AcademyTeacher Assistant at Amazing Explorers Academy
Adriana VelasquezAdriana Velasquez
Network Technician at Hispanic Information and Telecommunications Network, Inc. (HITN)Network Technician at Hispanic Information and Telecommunications Network, Inc. (HITN)
Caroline ZelankoCaroline Zelanko
Team Member at Maple Street Biscuit CompanyTeam Member at Maple Street Biscuit Company