Margarita Klevetc
Astoria,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Scheduling Manager
Goals Plastic Surgery
10.2023 - Current
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Served as central point of contact for all departments.
- Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.
- Implemented continuous improvement strategies within the scheduling department for increased productivity levels.
- Conducted meetings to update management and staff members on progress.
- Developed comprehensive training programs for new employees, improving overall team performance in managing schedules.
- Followed up with doctors' offices to verify proper scheduled exams.
- Conducted regular reviews of scheduling processes, identifying areas for improvement and implementing necessary changes.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Created organized filing system to manage department documents.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Assistant Manager
WJD Exclusives
10.2017 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Restaurant Hostess
Milkflower
03.2022 - 03.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected information from arriving customers to seat groups or place them on waitlist.
Education
Bachelor of Science - Linguistics And Pedagogics
Kursk State University
Kursk, Russian Federation06.2016
Skills
- Customer relations understanding
- Team Supervision
- Schedule and Personnel Management
- Confidentiality requirements
- Activity tracking
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Office Management
- Verbal and written communication
- Effective Multitasking
Hobbies
An aspect of my life that truly brings me joy is yoga and HIlT. To me it feels like yoga brings great balance to my life, helps to slow down when necessary and restore. With my passion of learning and deepening my knowledge, I went through a teacher training course to become a certified stretching coach in June 2023 and currently undergoing Yoga Teacher Training.
I'm very fond of reading. I like to alternate reading classics, modern fiction and non-fiction.
When it comes to entertainment, I absolutely love going to Broadway theaters to see musicals and plays of different genres.
Languages
Russian
Native or Bilingual
English
Full Professional
Timeline
Scheduling Manager
Goals Plastic Surgery
10.2023 - Current
Restaurant Hostess
Milkflower
03.2022 - 03.2024
Assistant Manager
WJD Exclusives
10.2017 - 10.2023
Bachelor of Science - Linguistics And Pedagogics
Kursk State University
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