Margarita Lara
Humble,Texas
Summary
Adept at enhancing supply chain efficiency, I significantly improved order accuracy and customer satisfaction at Leschaco Inc. Leveraging strong problem-solving abilities and exceptional customer service skills, I streamlined shipment processes and fostered robust client relations. My experience in logistics process improvement and team building has consistently delivered customized solutions to meet complex customer requirements.
Experienced customer service professional bringing Number years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about Type regulations and standards.
Overview
2011
2011
years of professional experience
Work History
Logistics Coordinator
Leschaco Inc
- Tracked orders and notified customers of status or potential delays.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Managed cross-functional teams for efficient project execution and timely completion.
- Improved order accuracy through meticulous data entry and verification processes.
- Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Updated and maintained databases to track shipments and inventory.
- Analyzed customer requirements and provided customized logistics solutions.
Logistics Coordinator
BDP International
03.2004 - 07.2010
- Identified bottlenecks in shipping processes by analyzing workflow and suggesting improvements for timely deliveries.
- Collaborated with cross-functional teams to align logistics strategies with business goals.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Reduced delivery times to customers by optimizing route planning and scheduling.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Analyzed customer requirements and provided customized logistics solutions.
- Monitored performance of logistics operations to identify areas for improvement.
Education
Houston Community College
Houston, TXSkills
- Problem-solving
- Customer service
- Shipment coordination
- Invoicing and shipping documentation
- Transportation planning
- Scheduling coordination
- Punctual and dependable
- Shipping procedures
- Client relations
- Team building
- Customer service skills
- Customer relations
- Document preparation
- Logistics process improvement
Languages
Spanish
Native or Bilingual
Timeline
Logistics Coordinator
BDP International
03.2004 - 07.2010
Logistics Coordinator
Leschaco Inc
Houston Community College
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