Margarita Manansala
Sunnyvale,CA
Summary
Accomplished and results-oriented professional with over 11+ years of analytical problem-solving with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Open to relocation on a global level.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
Expeditors International
07.2023 - Current
- Streamline regional operations by implementing efficient processes and procedures.
- Enhance customer satisfaction through effective communication and problem-solving strategies.
- Manage 40+ team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Optimize logistics management, resulting in reduced delivery times and improved inventory control.
- Develop strong relationships with key stakeholders, ensuring continued business success.
- Analyze performance metrics to identify areas for improvement and implement necessary changes.
Operations Manager - Order Management
Expeditors International
04.2022 - 07.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
Supervisor - Order Management
Expeditors International
01.2021 - 04.2022
- Increased business productivity by planning suitable routes, processing and dispatching shipments in collaboration with Google Logistics teams
- Contributed in directing all aspects of Order Management while adhering to all transportation, import and export standards in an efficient manner
- Attained optimal outcomes by formulating effective action plans, providing high-quality customer service and resolving critical problems
Lead Logistics Coordinator - Order Management
Expeditors International
01.2017 - 01.2021
- Streamlined logistics processes by implementing efficient tracking and monitoring systems, resulting in reduced delivery times.
- Coordinated cross-functional teams to ensure timely deliveries and improved customer satisfaction rates.
- Resolved complex logistical issues promptly, minimizing potential impact on business operations.
- Maximized employee performance by preparing and implementing training plans, providing progressive roadmaps to team members and delegating tasks to Logistics Coordinators
Logistics Coordinator - Order Management
Expeditors International
01.2016 - 01.2017
- Earned customer satisfaction by providing exceptional customer service, such as processing orders without compromising speed or efficiency while identifying and fulfilling client's requirements
- Responsible for processing shipments, tracking and tracing, and communicating with customers and other cross-functional departments
- Generated and and provided accurate shipping documents to the client in a timely manner
- Report and escalate delays and incidents through established communication protocols
Senior General Manager - Visual Merchandising
Gap Inc
01.2010 - 01.2016
- Enhanced team productivity by implementing strategic management practices and fostering a collaborative work environment.
- Generated uniformity of work processes by coordinating customer traffic, implementing business strategies and spearheading merchandising operations to promote excellent customer service
- Mentored and developed high-performing teams through effective coaching, feedback, and performance management.
Assistant General Manager - Visual Merchandising
Gap Inc
01.2008 - 01.2010
- Oversaw visual merchandising management processes to maintain proper stock levels and increase conversion traffic
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
Assistant Manager
Gap Inc.
01.2006 - 01.2008
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Sales Associate
Gap Inc.
01.2005 - 01.2006
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Service Representative
Westlake Village Apartments
01.2004 - 01.2005
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information to tenants
- Facilitated leasing consultants in administering daily operations by organizing meetings, tenant appointments and maintaining general office files
- Delivered hands-on support to management by documenting tenant interaction, devising all lease-related filed documents and scheduling lease applications
Education
Bachelor of Arts - International Studies
De La Salle University - College of St. Benilde
Manila, Philippines 03.2003
Skills
- Employee Performance Evaluations
- Excellent Interpersonal Skills
- Key Performance Indicators
- Operational Efficiency
- Change Management
- Conflict Resolution
- Time Management
- Decision Making
- Team Leadership
- Customer Service
- Logistics Coordination
- Cross-functional Collaboration
- Project Management
- Relationship Building
- Employee Development
Certification
- Certified Zumba Instructor: 2023 - No expiration
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Limited Working
Timeline
Regional Operations Manager
Expeditors International
07.2023 - Current
Operations Manager - Order Management
Expeditors International
04.2022 - 07.2023
Supervisor - Order Management
Expeditors International
01.2021 - 04.2022
Lead Logistics Coordinator - Order Management
Expeditors International
01.2017 - 01.2021
Logistics Coordinator - Order Management
Expeditors International
01.2016 - 01.2017
Senior General Manager - Visual Merchandising
Gap Inc
01.2010 - 01.2016
Assistant General Manager - Visual Merchandising
Gap Inc
01.2008 - 01.2010
Assistant Manager
Gap Inc.
01.2006 - 01.2008
Sales Associate
Gap Inc.
01.2005 - 01.2006
Customer Service Representative
Westlake Village Apartments
01.2004 - 01.2005
Bachelor of Arts - International Studies
De La Salle University - College of St. Benilde
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