Margarita Matos
Orlando,FL
Overview
7
7
years of professional experience
Work History
Sales
Universal Studios
Orlando, FL
05.2023 - Current
- Answered calls per shift to assist with customer questions and concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
Supervisor of Operations
Department of Commerce
Orlando, FL
09.2020 - 10.2021
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Developed and implemented policies and procedures for efficient workflow.
- Maintained accurate records for tracking progress and performance of team members.
- Resolved customer complaints or answered customers' questions.
- Conducted exit interviews and completed employment termination paperwork.
- Performed audits of payroll records to ensure accuracy of employee information.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
Human Resouces Supervisor
FEMA Depatments of Homeland Security
Orlando, FL
09.2018 - 07.2019
- Understood and followed oral and written directions.
- Developed recruitment strategies to attract qualified candidates for open positions.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Conducted employment verification and background investigation to facilitate hiring process.
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
- Assisted with administering employee benefit programs and worker's compensation plans.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
- Prepared and set up new employee orientations.
- Reviewed resumes submitted by applicants for open positions.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Answered questions regarding salaries, benefits and other pertinent information.
- Performed administrative tasks related to payroll processing or benefit administration.
- Updated employee database with changes in job title, salary information or contact details.
- Processed, verified and maintained personnel-related documentation.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Trained new employees on company timekeeping systems.
- Managed payroll and time and attendance systems.
Sales
Bluegreen Vacations
Orlando, FL
10.2016 - 02.2018
- Responded promptly to emails sent by customers seeking support or assistance.
- Collaborated with new customers to give details about company offerings.
- Cross-sold additional products and services to purchasing customers.
- Made outbound sales calls to potential customers to promote products and services.
Education
John Jay College of Criminal Justice of The City University of New York
New York, NY09-1984
Skills
- Order Processing
- Customer Needs Assessment
- Upselling
- Client Account Management
- Product Sales
- Payment Processing
- Relationship Selling
- Exceeds Sales Goals
- Guest Relations
- I-9 Documentation
- New Employee Processing
- Payroll Policies and Procedures
- Payroll Administration
- Telephone and Email Etiquette
- Record-Keeping
- Payroll Processing
- Meeting Deadlines
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales
Universal Studios
05.2023 - Current
Supervisor of Operations
Department of Commerce
09.2020 - 10.2021
Human Resouces Supervisor
FEMA Depatments of Homeland Security
09.2018 - 07.2019
Sales
Bluegreen Vacations
10.2016 - 02.2018
John Jay College of Criminal Justice of The City University of New York