Overview
Work History
Education
Skills
Languages
Timeline
Generic

Margarita Matos

Orlando,FL

Overview

7
7
years of professional experience

Work History

Sales

Universal Studios
Orlando, FL
05.2023 - Current
  • Answered calls per shift to assist with customer questions and concerns.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.

Supervisor of Operations

Department of Commerce
Orlando, FL
09.2020 - 10.2021
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Developed and implemented policies and procedures for efficient workflow.
  • Maintained accurate records for tracking progress and performance of team members.
  • Resolved customer complaints or answered customers' questions.
  • Conducted exit interviews and completed employment termination paperwork.
  • Performed audits of payroll records to ensure accuracy of employee information.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.

Human Resouces Supervisor

FEMA Depatments of Homeland Security
Orlando, FL
09.2018 - 07.2019
  • Understood and followed oral and written directions.
  • Developed recruitment strategies to attract qualified candidates for open positions.
  • Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Coordinated new employee onboarding with orientation scheduling and preparation.
  • Guided employees through automated self-service platform for real-time attendance tracking and queries.
  • Assisted with administering employee benefit programs and worker's compensation plans.
  • Supported recruitment with resume screening, interview scheduling and candidate job offers.
  • Prepared and set up new employee orientations.
  • Reviewed resumes submitted by applicants for open positions.
  • Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
  • Answered questions regarding salaries, benefits and other pertinent information.
  • Performed administrative tasks related to payroll processing or benefit administration.
  • Updated employee database with changes in job title, salary information or contact details.
  • Processed, verified and maintained personnel-related documentation.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Trained new employees on company timekeeping systems.
  • Managed payroll and time and attendance systems.

Sales

Bluegreen Vacations
Orlando, FL
10.2016 - 02.2018
  • Responded promptly to emails sent by customers seeking support or assistance.
  • Collaborated with new customers to give details about company offerings.
  • Cross-sold additional products and services to purchasing customers.
  • Made outbound sales calls to potential customers to promote products and services.

Education

John Jay College of Criminal Justice of The City University of New York
New York, NY
09-1984

Skills

  • Order Processing
  • Customer Needs Assessment
  • Upselling
  • Client Account Management
  • Product Sales
  • Payment Processing
  • Relationship Selling
  • Exceeds Sales Goals
  • Guest Relations
  • I-9 Documentation
  • New Employee Processing
  • Payroll Policies and Procedures
  • Payroll Administration
  • Telephone and Email Etiquette
  • Record-Keeping
  • Payroll Processing
  • Meeting Deadlines

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Sales

Universal Studios
05.2023 - Current

Supervisor of Operations

Department of Commerce
09.2020 - 10.2021

Human Resouces Supervisor

FEMA Depatments of Homeland Security
09.2018 - 07.2019

Sales

Bluegreen Vacations
10.2016 - 02.2018

John Jay College of Criminal Justice of The City University of New York

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Margarita Matos